1. Adesh Khadka Ministry of Finance 9840050399 adesh.khadka@gmail.com
eGov & Public Service
Adesh Khadka
Ministry of Finance

2. UN’s take on e-gov
UN Conference on Sustainable Development (Rio de Janeiro, June 2012) , a global consensus was reached that to achieve SDG we need institutions at all levels that are
effective, transparent, accountable & democratic.
E-government holds tremendous potential
to improve the way that governments deliver public services
enhance broad stakeholder involvement in public service.
WU Hongbo
Under-Secretary-General for Economic and Social Affairs

3. TRANSFORMATION IN GOVERNMENT
Bureaucratic
Citizen Centric
Fragmented
Integrated
Authoritarian
Service Oriented, Participatory
Closed
Transparent
Intuition/ Guess Work
Informed Decision Making
Manual Operation
Automated

4. Information & Communication Technologies
What is e-government ?
It is the transformation of government
to provide
Efficient
Convenient &
Transparent
Services to
the Citizens & Businesses
through
Information & Communication Technologies

5. e-Government & e-Governance
Transformation of Government
Modernization of processes & functions
Better delivery mechanisms
Citizens are recipients
e-Governance
A decisional process
Use of ICT for wider participation of citizens
Citizens are participants

6. E-GOVERNMENT: WHAT IT IS NOT
It is not Computerizing the Existing Government Processes.
It is not digitizing the files and documents of the Government.
E-Government  Technology
E-Government → Government
( Change management and Transformation )

7. E-GOVERNMENT MODEL

8. E-GOVERNMENT SYSTEM ARCHITECTURE
Three essential elements
e-Gov Applications: application and services software components
IT Platform: Data center, application servers and storage
Government Info-communications Infrastructure (GII): Physical network components
e-Gov Applications
GII
IT Platform

9. The Four Pillars of eGov
e-Government
People
Process
Technology
Resources

10. EVOLUTION OF E-GOVERNMENT
Seamless
Phase 5
Transactional
Interactive
Phase 4
Total
integration
of e-functions
and services
across
administrative /departmental
boundaries
Enhance
Phase 3
Users can
actually pay
for services or conduct
financial
transactions
online
Emerging
Phase 2
Form can be
downloaded;
Applications
submitted
online
Content and
Information
is updated
with greater
regularity
Phase 1
Gov website
Offers limited, basic, static info.
UN/ASPA global survey

11. Classification of the Functions of Government (COFOG)
COFOG is a classification defined by the United Nations Statistics Division.
01 - General public services
02 – Defense
03 - Public order and safety
04 - Economic affairs
05 - Environmental protection
06 - Housing and community amenities
07 – Health,
08 - Recreation, culture and religion,
09 – Education,
10 - Social protection,
Prepare 3 For assigned group number using same COFOG function number discuss and write 3 potential of ICT Application in that COFOG.
Time: 10 Min

12. E-GOV PROJECT Government Groupware Inland Revenue Department
PIS System
(MOGA/DOCPR)
Supreme Court
Financial Comptroller General’s Office
Department of Foreign Employment
Company Registrar’s Office
E- Procurement
(PPMO)
Ministry of Finance
(LMBIS)
Ministry of Home Affairs
Department of Customs
Ministry of Agriculture (AMIS)
And more..

13. Where we stands - UN e-gov Survey

14. UN egov Survey
it aims to give an indicative assessment of the diffusion of e- government through a performance rating of national governments relative to one another

15. NEPAL E-GOV. DEVELOPMENT INDEX RANKING
EGDI
Online Service
Telecom Infra
Human Capital
Nepal 2014
Nepal 2016
EGDI
Online Service
Telecom Infra
Human Capital
EGDI Rank
Nepal
E-Participation Index   Rank 110 of 193
EPART Rank
Nepal
Year
2016
2014
2012
2010
2008
2005
EGDI Rank
135
165
164
153
150
126

16. WDR- Digital Dividends

17. But are countries reaping sizable digital dividends?
Growth
Jobs
Services
Business
People
Government
Helps businesses to grow, people to find work and entrepreneurial opportunities, and governments to provide better services.
AGENTS
Are the benefits reaching everyone, everywhere?

18. 1. A significant digital divide remains
6 BILLION without BROADBAND
4 BILLION without INTERNET
2 BILLION without MOBILE PHONES
0.4 BILLION without A DIGITAL SIGNAL
Divides persist between and within countries—in access and capability
SOURCE: WDR 2016 team based on Research ICT Africa and ITU data

19. 2. Digital technologies hold benefits as well as risks
with
complements
INNOVATION
EFFICIENCY
INCLUSION
DIGITAL TECHNOLOGIES
CONCENTRATION
INEQUALITY
CONTROL
without
complements
What are those complements?

20. Race between technology and complements
Complements: Index of quality of institutions, skills and regulations.
Technology: Digital adoption index - businesses, people and governments.
SOURCE: WDR 2016 team. For more details see figure 5.3 in the full Report.

21. Connectivity + Complements  Digital Dividends
Digital development strategies need to be broader than ICT strategies
Regulations that allow firms to connect and compete
Skills that leverage technology
Institutions that are accountable and capable
Digital technologies add two important dimensions
They amplify the impact of good (and bad) policies  Failure to reform means falling further behind
While not a short-cut to development, they can be an accelerator, by raising the quality of complements
The payoff : Increasing digital dividends: Faster growth, more jobs and better services

22. WDR 2016

23. What about Developed one?

24. IMPLEMENTATION BARRIERS OF E-GOVERNMENT
Policy Barrier
Political will and Leadership
Policy Strategies and Action plan
Law and regulation
Coordination and Collaboration
Implementation Barriers of
e-Government
Technological Barrier
Connectivity and Infrastructure
Content, Database and application
Accessibility and Security
Socio- Cultural and Financial Barrier
Funding Issue
Awareness and Education
ICT Capacity and Expertise

25. Finally….
ICT is NO ‘Silver Bullet’ but have tremendous potential as a enabler
Institutional Arrangement with e-Government Roadmap
Investment in IT infrastructure and Expand the Access for the Citizen
Role of skilled human resources is critical for success of any e-gov initiatives
Awareness 27

26. 28