1. …

2. Our understanding of Municipality challenges
DATA INTEGRITY = Accuracy and Completeness
ID& Company Registration Verification
Contact details
Municipality is currently confronted with continuous increase of historical debt and current debt
High levels of outstanding consumer accounts,
Incomplete billing
Indigent Management
Inability to verify declared information
Outdated Indigent Policies
Minimal collections also contribute to the weak cash flow in this Municipality
Inability to segment debtors’ book
Absence of collections’ strategies
Limited resources
Interactive Customer Care Platforms
Non technical losses due to meter tampering and illegal connections
Lack of ongoing BI Reporting Tools
Municipality is also finding it difficult to enable effective planning and delivery of free basic services (without a full understanding of and mapping of the entire municipal area)
Very little to no growth in the rates base
Struggling with Cash flow planning and management
The Municipality would ALSO like to correctly identify misallocated debtors within the debtors’ book that are deserving indigents thus improving collectability

3. Advisory & Capacity Building
ADD at a glance….
Revenue Optimisation
Indigent Management
Customer Management
Advisory & Capacity Building
Wholly black owned
Local and yet with international flair
Robust Analytics backed by over 18 years experience
100% client satisfaction
ANALYTICS & BI REPORTING

4. Our recent awards…. 6 3 2 Client Quotations Request Section ‘36’
On Tender
UMvoti Local Municipality
Ndwedwe Local Municipality
COGTA KZN
KwaDukuza Municipality
Nongoma Local Municipality
Jozini Local Municipality
Phongola Local Municipality
Umtubatuba Local Municipality
Greensquare Holdings (Pty) Ltd
(iro Ugu District Municipality)
Polokwane Local Municipality
Makhado Local Municipality 6 3 2

5. 3. PROPOSED SOLUTIONS

6. Proposed Solutions… In Sequential Phases… & TIMEFRAMES
The scope of project will be delivered in sequential phases, with the earlier phases informing subsequent phases
Depending on Client’s scope
PHASE 1
= DATA CLEANSING
PHASE 2
RISK GRADING & FRESH CONTACT PER DEBTOR
PHASE 2
INDIGENTS WORK

7. 3. Solutions to implement …cont
THE KEY COMPONENTS
will engage and train local unemployed and skill youth in data collection and processing. local
labour WILL be used for this door to door survey.

8. Some few examples (1) ON INDIGENTS

9. Some few examples (1) ON DEBTOS

10. Debtors book analyses examples (…cont)

11. Some few examples l

12. 3. Solutions to implement …continued (Page 3)
PHASE 3
BOOSTING YOUR REVENUE
The Municipality is looking for more innovative ideas which will assist in revenue management and improve The Municipality’s low collections from its debtors
DATES: FROM December 12th 2018 to Sunday January 13th, 2019

13. Billing DB Link to Audit DB
UGU WATER METER AUDIT
Billing DB Link to Audit DB
Identify a common field in both Databases (Serial number)
Linking two database using a common field to determine the following:
Audited Meters on the ground as well as on the billing database
Meters on the ground but not on the billing database vice versa.
Billing Database Serial Number
Audited Meters Database Serial Number
DDDD

14. 3. Solutions to implement… (Page 5)
PHASE 4
The Door to Door Visits
(…continued) FINAL.
THE KEY COMPONENTS….
DATES: starts from Feb 4th, ONLY after training and meeting with uMvoti and presented results from Phases 1 to 4 to uMvoti Management

15. Page 5…Solutions to implement & THE LIVE DEMO
PHASE 5:
But 1st do the bulk 1st (to save time and money)
FOR YOUR DAY TO DAY REQUIREMTS
‘customized for uMvoti’
ASAP

16. Page 6…Solutions to implement
PHASE 6:
CRITICAL DECISIONING PHASE (AFTER PHASE 4)

17. PHASE 6 & if need be to also PROVIDE YOU WITH PROFFESIONAL SERVICE FOR THE PROVISION OF DEBT MANAGEMENT if you feel:-
You lack the capacity and unwilling to pursue the unpaid debt internally,
OUR ASSOCIATES WILL :
Give you a full time site manager to ensure thorough communication and skills transfer on debtor related matters;
Negotiation on acceptable payment arrangements in accordance with your Credit Control and Debt Collection Policy.
Follow up on negotiated agreements.
Identification of defaults on negotiated agreements.
&
Do a pre-legal soft collections 1st but also determine for you if going ‘legal’ processes is a better option for you and only thereafter start the process on your behalf
They have state-of-the-art call centre that ensures transparency and constant monitoring

18. & In summary We do this by…
Focusing on your data accuracy
(eliminate completely corrupt data)
Detecting and correcting (or removing) corrupt or inaccurate, incomplete record from The Municipal database. & Only thereafter matching back your Valuation Roll to your Debtors Ledger and GIS / Cadastral
Determine The Collectability of your book and splitting it accordingly and provide all critical contact details.
Provide income estimator per debtor (to overcome operational challenges in relation to stratifying consumers who are genuinely not able to afford payment of services)
Provide Summaries to assist The Municipality with the provision calculation

19. DISCUSSIONS AND QUESTIONS
& THANK YOU FOR YOUR TIME