1. Shared Services Summit New York City – June 28, 2017
Enterprise Growth Case Study
Kraków, Poland
Shared Services Summit New York City – June 28, 2017

2. Synopsis Xceedance Growth and Expansion Xceedance Footprint in Poland
Strategy
Attraction of Poland/Kraków for Xceedance
Xceedance Footprint in Poland
Key facts
Employer identity

3. Poland/Kraków Selection Process

4. Xceedance Profile
Xceedance provides one-stop strategic consulting and managed services
to emerging and established insurance organizations
New Business Launch and Operations
Technology Implementations
Data Sciences
& Analytics
Consulting Services
Business Process Management
 Process Optimization

5. Xceedance Rightshoring Expansion Strategy
Why now?
Growing client requirements, multilingual client needs.
Why Poland?
Best mix of cost-efficiency, shared services experience, technology and multiple language capabilities; practical advantages of global service delivery and responsiveness.
How does Poland expansion fit with overall Xceedance strategy?
Global clients and operations require leveraging the right people at the right time for the right tasks.
What type of work will be featured in the Poland office?
Strategic insurance operations including underwriting, policy/claims management, credit control and finance.
Lessons learned
Country manager and local partnerships are key, multidimensional project teams required for startup facilitation,
tune company requirements and expectations to local work culture.

6. Kraków – Key Attractions for Xceedance
800,000
Population of Kraków
200,000
Population of students (50,000 graduates each year) 20
Universities in the city (30 in the region)
1st in Europe and 9th globally for outsourcing
Destination for business centers
2nd largest city in Poland
Significant labor pool available
More than 3 million people in the region
Easy access to Katowice and Silesia
International airport
Over 100 domestic and 500 international flights each week

7. Kraków – Business Overview
60,450
ITO/BPO/SSC sector headcount in January 2017
70,500
ITO/BPO/SSC sector forecasted headcount for January 2018
10,050
New jobs in 2017 28
New jobs every day 29
Average age in business centers
BPO, ITO, Finance SSC
Most advanced sectors in Kraków -- with expertise in outsourcing, process and change management, RPA, F&A, HR
Source of data

8. Xceedance in Kraków

9. Key Facts Legal entity established Office location
Xceedance Consulting Polska Sp. z o.o.
Office location
Kraków city center.
Core operations team
Core operations team started live on April The Xceedance team is already supporting client submissions and invoicing processes.
Professional associations and partners
Xceedance is a member of Aspire, which provides access to critical experience and data analysis, and powerful knowledge-sharing platforms for more than 180 member companies -- including leading technology and service center organizations located in Kraków.
EY, Antal and SmartWays supported Xceedance in establishing the Poland operation and recruiting industry-specific talent.

10. Importance of Employer Identity
Xceedance is a unique business, built on passion and industry expertise
Core Values: Integrity, Collaboration and Striving for Perfection
Distinctive opportunity
Empower ownership of processes, potential to learn end-to-end insurance capabilities, possibilities for
improving client operations and efficiencies
Strategic drivers
Enable the highest standard of service delivery, remain client focused, and create measurable value
for the global insurance industry
Enthusiasm for knowledge and growth
Establish a distinctive work experience with emphasis on professional and team development, process improvements, knowledge sharing, and company growth

12. Thank You