1. Office of Risk Management Annual Conference ORM/FARA LOSS PREVENTION

2. Office of Risk Management Annual Conference Brett Beoubay, CSP Loss Prevention Manager La. Office of Risk Management Charles Macip Risk Control Manager FARA Loss Control Services

3. Office of Risk Management Annual Conference Overview Outsourcing Roles Changes Services Training Contacts Resources Videos

4. Office of Risk Management Annual Conference FARA Loss Prevention Services we provide: Conduct Full Audits – every 3 years Compliance Reviews – conducted in between Full Audit years Facility Walkthroughs – annually Accident/Incident Investigations

5. Office of Risk Management Annual Conference FARA Loss Prevention Services we provide: Building Appraisals – 4 year cycle Assist in Inspections Ongoing Consultations Offer LP Coordinator Training

6. Office of Risk Management Annual Conference Loss Prevention Training Annual Training on LP Program New and Existing LP Coordinators Conducted on a quarterly basis across the state at the following predetermined regional sites: January 2011 – Lake Charles April 2011 – Shreveport July 2011 – Baton Rouge October 2011 – New Orleans

7. Office of Risk Management Annual Conference Loss Prevention Training Annual Training on LP Program (Cont.) An email containing an Eventbrite web link will be sent to all Agencies to register for a specific training class. Also training can be offered within the quarterly intervals through live teleconference / webinar setting. Next Step Defensive Driver Training Forklift Training

8. Office of Risk Management Annual Conference FARA LPO Footprint

9. Office of Risk Management Annual Conference FARA Loss Prevention Contacts

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12. Video Loan Policy A Louisiana state agency may obtain three loss prevention videos at a time for a two week period. To Request a video, call (800) 215-3272 ext. 232 or email us at laorm.lp@fara.com.laorm.lp@fara.com Loss Prevention videos will be mailed out to the agency via UPS and are required to be returned to FARA by certified mail with a tracking number.

13. Office of Risk Management Annual Conference Video Loan Policy At the end of the two week period, if an agency needs additional time, they must call FARA Risk Control Services at (800) 215-3272 ext. 232, for an additional two week extension. If another agency is on a waiting list for a particular video that is currently loaned out, an extension may not be granted. All videos are to be returned to the following: FARA Risk Control Services Attn: Rachel Ramsey 400 E. Kaliste Saloom Rd, Suite 4500 Lafayette, LA 70508

14. Office of Risk Management Annual Conference Overview of Self-Audit Process 1) The Loss Prevention Coordinator/Representative and Location Head (Coordinator Supervisor or their designee) will receive an email from info@iauditexpert.com with subject of Self-Audit Link approximately 60 days prior to their audit month. 2) The Loss Prevention Coordinator/Representative will click on the link in the email and complete the audit online. 3) If not completed within 30 days, a reminder will be sent from info@auditexpert.com with a subject of Self-Audit Reminder.

15. Office of Risk Management Annual Conference Overview of Self-Audit Process 4) The Loss Prevention Coordinator/Representative, Location Head (Coordinator Supervisor or their designee) and Loss Prevention Officer will receive an email from info@iauditexpert.com with a subject of Self-Audit Completed with the results attached. The score and recommendations are for your information only and are to assist you in preparing for the Full Audit or Compliance Review Audit. 5) The link will expire after 120 days from original email.

16. Office of Risk Management Annual Conference Sample Self-Audit Link Email Click on the LINK

17. Office of Risk Management Annual Conference Self-Audit Key Points The Self-Audit must be conducted in Internet Explorer. You will need to allow pop-ups for www.iauditexpert.com. www.iauditexpert.com Click "Save" at the bottom of each page to SAVE your information. If you are unable to complete the audit in one session, you can resume by clicking on the link in your email to come back to this Self-Audit. Click "Complete" at the bottom of the page at the end of the last section to COMPLETE the Self-Audit. A pop-up error message will indicate if you have skipped any questions.

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19. Self-Audit

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22. Completed Full Audit / CR Email

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24. Recommendation Tracking Protocol If Recommendations are submitted to an Agency, the Agencies Loss Prevention Coordinator/Representative is given 30-days to respond with their corrective actions. If no response is received by the 30 th day, both the Agencies Loss Prevention Coordinator/Representative and their assigned FARA Loss Prevention Officer will receive an automatic system generated follow-up email as a reminder. Additionally, the LPO will place a call to that Agency.

25. Office of Risk Management Annual Conference If no response is received from the Agency after 60 days from the audit date, then the outstanding recommendations are turned over to ORM for handling. Recommendation Tracking Protocol

26. Office of Risk Management Annual Conference QUESTIONS AND ANSWERS