1. How are we doing? Performance Summary April 19 – June 19
Repairs
Gas Servicing
Anti Social Behaviour
251 ASB reports were received, they were about the following…
97.83%
of emergency repairs were completed in 24 hours
99.97%
of our homes have a
Current
Gas Safety
Certificate
97.26%
of repair appointments
were kept
Rents
Our Homes
5.15%
current arrears as a % of rent due
the average number of days
it takes us to re-let an
empty home is
Complaints 23
316 complaints were closed, they were about the following…
the average arrears for current
tenants is
316
properties have
been re-let
£440
Customer Service Centre
The average call waiting time is
90 seconds 62
86%
we have built new homes
were ‘Quick Resolutions’ (complaints with a 72hr resolution timeframe).
The remaining were resolved in an average of 10 calendar days.