1. How are we doing? Performance Summary April 19 – June 19
Repairs
Gas Servicing
Anti Social Behaviour
50 ASB reports were received, they were about the following…
97.31%
of emergency repairs were completed in 24 hours
100%
of our homes have a
Current
Gas Safety
Certificate
98.47%
of repair appointments
were kept
Rents
Our Homes
2.63%
current arrears as a % of rent due
the average number of days
it takes us to re-let a general needs
empty home is
Complaints
53 complaints were closed, they were about the following… 10
the average arrears for current
tenants is 41
general needs properties have
been re-let
£364
Customer Service Centre
The average call waiting time is
90 seconds 3
81%
we have built new homes
were ‘Quick Resolutions’ (complaints with a 72hr resolution timeframe).
The remaining were resolved in an average of 8 calendar days.