1. The top 10 banks have built significant strength in a few key areas
Top 10 Banks in Asia in the Excellence in Retail Financial Services Programme
Ranking
Value of Franchise
Financial Performance
Sustain
ability
Strategy
Ethical Banking
Sales
Risk
Process Technology Efficiency
Penetration Efficiency Distribution Channels
People Skills
Total Scores
2007
2008
2009 4 7 5 2 47 8
1. CBA (Australia)
2.9
3.3
2.0
2.6
1.6
2.5
2.7
4.0
3.4
27.1 1
2. HSBC (Hong Kong)
2.4
3.0
1.1
1.8
2.1
3.9
3.5
26.8 3
3. ANZ (Australia)
3.6
1.3
1.9
3.1
3.8
26.3
4. OCBC (Singapore)
2.8
1.5
3.2
25.3
5. Hang Seng (Hong Kong)
3.7
25.0 19
6. Public Bank (Malaysia)
2.2
2.3
24.9 9 6
7. UOB (Singapore)
4.1
24.5
8. Westpac (Australia)
1.4
1.7
24.0 24 15
9. HDFC Bank (India)
23.9 28
10. Shinhan Bank (SK)
0.8
23.8
Average Score
With the purchase of western assets and industry consolidation, increasing synergies across group entities becomes paramount
Areas Top 10 players managed very well
Source: Asian Banker Research, N=134 Banks
315