1. Training and Developing Employees
Chapter 7
Training and Developing Employees
Summarize the purpose and process of employee orientation.
List and briefly explain each of the five steps in the training process.
Conduct a needs assessment to identify training requirements.
Explain how to distinguish between problems you can fix with training and those you can’t.
Discuss how you would motivate trainees.
Explain how to use five training techniques.
List and briefly discuss four management development methods.
List and briefly discuss the eight steps in leading organizational change.
Answer the question, “What is organizational development and how does it differ from traditional approaches to organizational change?”
Explain what to consider in evaluating the effectiveness of a training program.

2. Orienting and On-boarding New Employees
Employee Orientation
A procedure for providing new employees with basic background information about the firm
What is the Purpose of Employee Orientation?
Welcoming new employees
Provide them with basic information
Helping employees to understand the organization
Helping employees to socialize

3. Orienting and On-boarding New Employees
The Orientation Process
The Employee Handbook
Orientation Technology

4. Overview of the Training Process
The process of teaching new or present employees the basic skills they need to perform their jobs.
Negligent Training
A situation where an employer fails to train adequately, and the employee subsequently harms a third party.

5. Overview of the Training Process
Aligning Strategy and Training
Training Strategic Context
The firm’s training programs must make sense in terms of the company’s strategic goals.
Performance Management
Taking an integrated, goal-oriented approach to assigning, training, assessing, and rewarding employees’ performance.

6. Overview of the Training Process
The ADDIE Five Step Training Process 1 2 3
Analyze the training need. 4
Design the overall training program. 5
Develop the course (actually assembling/creating the training materials).
Implement training, by actually training the targeted employee group using methods
Evaluate the course’s effectiveness

7. Overview of the Training Process
Conducting the Training Needs Analysis
Job Requirements
Training
Gap
Employee Capabilities

8. Overview of the Training Process
Conducting the Training Needs Analysis
Strategic Training Needs Analysis
Current Training Needs Analysis
Task Analysis: Analyzing New Employees Training Needs
Talent Management: Using Profiles and Competency Models
Performance Analysis: Analyzing Current Employees Training needs

9. Overview of the Training Process
Conducting the Training Needs Analysis
Training Needs Analysis
Is training a solution?
Training Problem
Can’t Do
Other Problems
Won’t Do
Is training the best solution?

10. Overview of the Training Process
Designing the Training Program
Setting learning objectives
Creating a motivational learning environment
Making the learning meaningful
Making skills transfer obvious and easy
Reinforcing the learning
Ensuring transfer of learning to the job
Other training design issues

11. Overview of the Training Process
Developing the Program
Training content
Materials
Specific instructional methods
Custom
Off-the-shelf

12. Implementing Training Programs1
On the job training (coaching – understudy – job rotation – special assignments – mentoring - reverse mentoring) 2
Apprenticeship training 3
Informal learning 4
Job instruction training 5
Lectures

13. Implementing Training Programs6
Programmed learning (intelligent tutoring systems) 7
Audiovisual based training (DVD – films – PP presentations – videoconferencing – audiotapes – videotapes) 8
Vestibule Training 9
Electronic Performance Support Systems (EPSS) 10
Videoconferencing

14. Implementing Training Programs11
Computer-Based Training (CBT) 12
Simulated Learning 13
Internet-Based Training (Learning portals) 14
Improving Productivity Through HRIS (Learning Management Systems) 15
Mobile Learning

15. Implementing Training Programs16
The Virtual Classroom 17
Lifelong and Literacy Training Techniques 18
Diversity Training 19
Team Training

16. Implementing Management Development Programs
Any attempt to improve current or future management performance by imparting knowledge, changing attitudes, or increasing skills.
Strategy’s Role in Management Development

17. Implementing Management Development Programs
Managerial On-the-Job Training 1
Coaching – Understudy 2
Job Rotation 3
Action Learning

18. Implementing Management Development Programs
Off-the-Job Management Training and Development Techniques 1
The case study methods 2
Management games 3
Outside seminars 4
University related programs 5
Role playing

19. Implementing Management Development Programs
Off-the-Job Management Training and Development Techniques 6
Behavior modeling 7
Corporate universities 8
Executive coaches 9
The SHRM Learning System

20. Managing Organizational Change Programs
What to change?
What is the HR managers role in change?

21. Managing Organizational Change Programs
What are Change Approaches? 1
Lewin’s Change Approach
What
Are
The
Human
Resource
Management
Applications
For
Each
Approach? 2
Organizational Development Approach

22. Evaluating the Training Efforts
Designing the Study
Time series design
Controlled experimentation

23. Evaluating Training and Development
Training Effects to be Measured
Effectiveness
1- Reaction
2- Learning
3- Behavior
Cost Effectiveness
4- Results