1. CHAPTER 12
Integrating the Organization from End-to-End – Enterprise Resource Planning
McGraw-Hill/Irwin
Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.

2. LEARNING OUTCOMES
Describe the role information plays in enterprise resource planning systems.
Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems.
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3. ENTERPRISE RESOURCE PLANNING
Enterprise Resource Planning systems serve as the organization’s backbone in providing fundamental decision-making support
At the heart of all ERP systems is a database; when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system
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4. ENTERPRISE RESOURCE PLANNING
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5. ENTERPRISE RESOURCE PLANNING
ERP systems automate business processes
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6. BRINGING THE ORGANIZATION TOGETHER
The organization before ERP
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7. BRINGING THE ORGANIZATION TOGETHER
ERP—bringing the organization together
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8. THE EVOLUTION OF ERP
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9. INTEGRATING SCM, CRM, AND ERP
SCM, CRM, and ERP are the backbone of e-business
Integration of these applications is the key to success for many companies
Integration allows the unlocking of information to make it available to any user, anywhere, anytime
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10. INTEGRATING SCM, CRM, AND ERP
General audience and purpose of SCM, CRM and ERP
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11. INTEGRATION TOOLS
Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together
Middleware—Several different types of software that sit in the middle of, and provide connectivity between, two or more software applications
Enterprise Application Integration (EAI) Middleware—Packages together commonly used functionality, which reduces the time necessary to develop solutions that integrate applications from multiple vendors
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12. INTEGRATION TOOLS
Data points where SCM, CRM, and ERP integrate
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13. ENTEPRISE RESOURCE PLANNING
ERP systems must integrate various organization processes and be:
Flexible
Modular and open
Comprehensive
Beyond the company
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