1. 1 Month 2-3 Months 1-6 Months KMO, Chair, Manager
Complainant CB
Lab, IB, Lic. Holder or Man.
CEN
Referre WG
SKN LAB
SKN
Time Frame
Using SKN form,sends to CB WITH COPY TO kmo,chair and manager
Acknowledges receipt of complaint
Receives copy of complaint
CB starts investigation. Asks the interested parties for feedback, inmediate or corrective actions
1 Month
Finishes investigation and sends answer. May change certificate , order retest, reinspection or other
Receives copy of answer to complaint
Satisfied
May be a retest or reinspection by CB as part of answer for complaint. May ask for Referee WG
Not satisfied. Appeals to KMO (7.4.2 of CEN Internal reg). May order special test (6.2 of Scheme Rules)
May be asked to be involved in restest by CB
Presented in confidential manner at next SKN meeting
Acknowledges receipt of Appeal. Sets up Referee WG
Receives copy of Appeal
Set up for Appeal. New investigation or Special Test
2-3 Months
Special Test
Receives Report test results, report of Referee WG. Decision on final data sheet
Sends result of retest or appeal investigation
Sends report may include recommendation for final data sheet
Satisfied
Not satisfied. Appeals to CEN (7.4.3 of C.I.R). And requires formal vote ant next SKN Meeting
Presented in confidential manner at next SKN meeting.
Acknowledges receipt of Appeal . CEN Investigation
1-6 Months
May require vote at SKN