1. Siebel 1C
Field Tech Repair

2. Navigate to My Uncompleted Activities

3. Drilldown to the uncompleted activity

4. Start the Work Order

5. Populate the header details for the estimate

6. Populate the line item details for the estimate

7. Decide if parts need to be ordered

8. If parts needed, specify quantities and instructions

9. If repair completed, finalize the work completed

10. Capture the signature of the customer

11. Provide a copy to the customer

12. Edit the contact for the acknowledgement

13. Ensure the contact details are populated

14. Perform the next activity