1. Managing Change Overload!
apmg-international.com
CHANGE, RISK & BENEFIT
Managing Change Overload!
WEBINAR
FEBRUARY 2019

2. Marketing Campaign Manager APMG International
Host & Moderator
Mark Constable
Marketing Campaign Manager APMG International
Presenter
Melanie Franklin
Director, Agile Change Management Ltd Co-Chair Change Management Institute UK
Welcome to our webinar!
APMG have demonstrated an ability to develop valuable qualifications from scratch and rapidly grow demand.
We have developed internal systems to process large volumes of exams and other materials reliably and quickly.
We have a network of Accredited Training Organisations in most regions in which it is intended to deliver GPC.
We have the capability to translate material into languages other than English when required

3. About Melanie….
Track record of excellence in project, programme and portfolio planning and delivery.
In recent years, Mel has focused on moving organizations from waterfall to agile approaches in project management.
APMG accredited AgilePM and Change Management trainer
Certified Scrum Master, Certified SAFe 4.0 Practitioner and Lean Kanban Practitioner
Director of Agile Change Management ( and Co-Chair of the Change Management Institute UK chapter (
linkedin.com/in/melaniefranklin1/
@AgileMelanie

4. Before we get started...
Your feedback will help us to improve future webinars. Please send any comments and suggestions to:
This session is being recorded. The recording and slides will be sent to you after the webinar.
All participants are muted. Please type any questions into the “Questions” window.

5. Agenda
Share ideas for defining the questions to ask to discover all of the initiatives likely to impact an area of the business.
Identify key questions to ask to assess the impact on current business operations and the level of risk to maintaining services to existing customers.
Set out ideas for tackling change overload, including what actions to take and who to involve.

6. Innovation and Change Re-organisations and re-structures
New demands from customers
Regulatory changes
IT innovations
Political changes
Innovations from other industry participants
Process improvements
Innovation and Change

7. 100% of staff time
Innovation and change
Business as usual

8. Horizon scanning to source new ideas
Initiative 3
Initiative 4
Completed
Underway
Planned
Initiative 5
Potential
Initiative 2
Initiative 6
Initiative 1
Initiative 7
Horizon scanning to source new ideas

9. Hidden problem Q1 Q2 Q3 Q4 Project delivery
Implementation/Impact of change

10. Understanding what change impact means
Solution: Heat mapping and keeping impact assessment questions simple and intuitive
Collect data
Collate data
Understanding what change impact means
Value of understanding change impact
Awareness that this data is important
Senior sponsorship for this effort
Inclusion of impact assessments and change management activities in the Business Case generates awareness of costs and benefits of change management activities.
Solution: Calculate risk of inability to manage large volumes of change and risk of failure to deliver strategy
Solution: include impact assessment and change readiness into Business Case.

11. Solutions

12. Heat map example Projects Quarter 1 Month 1 Team 1 Processes
Processes
Organisation Structure
Roles
Systems
Buildings and equipment
Data
High
Low
Project 1
Project 2
Project 3

13. Heat map example Programme 1 Strategic impact of programme outcomes
PMs assess impact of their project deliverables and share with Programme Manager.
Project 1
Project 2
Project 3
Line Managers in the Business Functions who will use project deliverables assess impact on processes, systems, responsibilities and share with Project Manager.
Business
Function 1
Business
Function 2
Business
Function 3

14. Total impact Q1 Q2 Q3 Q4 Project delivery
Implementation/Impact of change Q1 Q2 Q3 Q4 T O A L I M P C T O A L I M P C T O A L I M P C

15. Business case includes change activities
Benefits
Costs
Risks
Risks of not realising benefits, of losing good staff during the transition, and of destabilising the business during the change are minimised.
Greater clarity on how benefits will be realised as managing the impact of the change leads to the adoption of the change which is when benefits are realised.
Costs increase as the true cost of the initiative, is represented. Work increases from project team activities to deliver change, to all those impacted in the business who have to adjust their ways of working. Managing this impact is a cost to the business that must be included.

16. Sponsorship lifecycle
Project lifecycle
Change
lifecycle

17. Risk Impact Probability
Change overload, threat to business as usual, threat of staff stress, absence and resignations.
Grievous
Significant
Impact
Minor
Unlikely
Possible
Likely
Certain
Probability

18. Submit questions via your GoToWebinar control panel.
(sorry, function not available on mobile devices)

19. Change Management training & certification
Further information
@APMG_Inter
Linkedin.com/company/apmg-international
@AgileMelanie
Linkedin.com/in/melaniefranklin1
@ChangeMgtIns
Linkedin.com/company/change-management-institute
Change Management training & certification

20. Look out for the follow-up email!
If you have any questions or feedback, please do not hesitate to contact me:
/ +44 (0)