1. Knowledge Management ICT Health
F.Jahedi MD. MS.(medical IT management)
Shiraz University of Medical Sciences - IT Dept.
Nov Shiraz

2. Knowledge Management Enablers
Social Perspective
Knowledge Creation Processes
Culture
Collaboration
Trust
Learning
Socialization
Externalization
Combination
Internalization
Structure
Centralization
Formalization
People
T-shape skills
Technical Perspective IT
IT support

3. Information Continuum
Patterns
Knowledge
Induction
Information
Relationships
Registration
Interpretation
Event
Data

4. Information Levels and IT
Wisdom
Knowledge
Information
Data
Events
Data Mining/Warehousing/. . .
RDBMS
RDBMS
RDBMS
RDBMS
Records
Records
Records

5. Information Technology (IT)
is widely employed to :
connect people with reusable codified knowledge
and it facilitates conversations
Explicit Knowledge
tacit Knowledge

6. Explicit / Tacit Knowledge
Codifying

7. KM Processes Socialization Internalization Externalization Combination
Transformation of tacit knowledge into new tacit knowledge
Internalization
Transformation of explicit knowledge into new tacit knowledge
Externalization
Transformation of tacit knowledge into new explicit knowledge
Combination
Transformation of explicit knowledge into new explicit knowledge

8. KM and Technology Functionality Technology searching search engines
categorizing
computer languages (XML, RDF)
composing
office suite applications
summarizing
artificial intelligence
storing
storage media
distributing
networks
workflow
groupware

9. Technologies enabling / facilitating KM
Social computing tools
web conferencing
collaborative software
content management systems
corporate 'Yellow pages' directories
lists
Wikis
Blogs

11. Knowledge Management Models
Documentalist
Technologist
Learner & Communicator

12. Model
For
Knowledge Management

13. Knowledge Measurement Feedback
Knowledge Goals
Knowledge Measurement
Feedback
Knowledge Identification
Knowledge Use
Knowledge Acquisition
Knowledge Preservation
Knowledge Development
Knowledge Distribution

14. 1 Knowledge Goals Point the way for knowledge management activities
Determine which capabilities should be built on which level
Normative Knowledge Goals
Strategic Knowledge Goals
Operational Knowledge Goals

15. Knowledge Identification2
Companies should know what knowledge and expertise exist both inside and outside their own walls.
Losing track of int. and ext. data, information, and capabilities leads to:
Inefficiency
Uninformed decisions
Redundant activities.

16. Knowledge Identification
One way to increase internal knowledge transparency is : creating knowledge maps which support systematic access to parts of the organizational knowledge base

17. Knowledge Acquisition3
Explosive Growth + Simultaneous Fragmentation
of knowledge
Impossible to build up
all the know-how needs for market success
by themselves
They have to buy critical capabilities
From knowledge markets
(using focused acquisition strategies)

18. Import Channels Knowledge Held by Other Firms Stakeholder Knowledge
Ericsson/Hewlett-Packard joint venture
Stakeholder Knowledge
Involving customers early in the product-development process
Experts
Recruit specialists
Knowledge Products
New ideas and new knowledge can take effect only if they are at least somewhat compatible with the old.

19. Knowledge Development4
All the management activities
To produce new internal or external knowledge
On both the individual and the collective level

20. Knowledge Development Process
Individual knowledge development :
Creativity
Systematic problem solving
Collective knowledge development:
Ensure that team members have complementary skills
Each group as a whole has defined realistic goals
Internal think tanks
Learning arenas
Internal centers of competence
Product clinics

21. Knowledge Distribution5
Making knowledge available and usable across the whole organization
Who should know
what, to what level of detail
How can the organization support these processes of knowledge distribution?
Not everyone needs to know everything.

22. Knowledge Distribution
Technical knowledge distribution infrastructures can support efficient knowledge exchange within organizations

23. Knowledge Use 6
Productive deployment of organizational knowledge in the production process—in fact is the purpose of knowledge management.

24. Knowledge Preservation7
To avoid the loss of valuable expertise companies must shape:
Selecting valuable knowledge for preservation
Ensuring its suitable storage
Regularly incorporating it into the knowledge base

25. Knowledge Measurement8
The biggest challenge in the field of knowledge management
Knowledge and capabilities can rarely be tracked to a single influencing variable

26. Cost of measuring knowledge is often seen as too high or socially unacceptable
Methods of measurement must reflect the organization’s normative, strategic, and operational dimensions

27. Knowledge Worker’s View Knowledge Worker’s View Relational/OO Database
Knowledge Portal
Knowledge Worker’s View
Knowledge Worker’s View
Knowledge Presentation Layer
Knowledge Repository
Knowledge Management Layer
Acquisition
Refinement
Storage/ Retrieval
Distribution
Presentation
Knowledge Management Processes
Data Sources Layer
External Sources
Web Repository
Repository
Text Repository
Relational/OO Database
Domain Repository

28. Knowledge Tools and Techniques
Taxonomies and Ontology
Data Mining Tools and Techniques
Business Intelligence and Analytics
Communities of Practice
Storytelling / The Power of Narrative
Social Networks (& Social Networking Sites)

29. KM in health systems KM and Data Mining KM and Text Mining
Data mining is the non-trivial process of identifying valid, novel, potentially useful and ultimately understandable patterns from data
Clinicians accomplish these tasks daily in their care of patients
KM and Text Mining
Semantic Interpretation

30. Ability to access and use information
public health agencies, face common challenges in attempting to manage knowledge
Volume of information
Information security
Quality
Ability to access and use information

31. Healthcare Knowledge Management
Policies
Standards
Processes
Laboratory
Pharmacy
Radiology
Physician
Picture
Archiving
& Comm.
System
(PACS)
HEALTH INFORMATION MANAGEMENT SYSTEM
Electronic Health Records
Finance
Inventory
Administration
Data
Information
Patient Management
Patient Registration
Orders Management (CPOE)
Resource Scheduling
Health Promotion
Outcome Measurement
HEALTH INFORMATION MANAGEMENT SYSTEM
Clinical Decision Support
Best Evidence (Info-Buttons)
Clinical Pathways Optimization
Patient Empowerment
Patient Care Planning
Knowledge Generation & Translation
HEALTH KNOWLEDGE MANAGEMENT SYSTEM 48

32. Healthcare Knowledge Centric Services
HKM Service Types
Knowledge Translation
Technology-Enabled Knowledge Translation
Automated Outcome Analysis
Policy Development
Transformational Services
Patient Management
Public Health
Public Health Surveillance
Public Health Interventions
Clinical Decision Support
Patient Care Planning
Patient Safety Alerts & Reminders
Personalized Patient Education & Empowerment
Patient Monitoring
Risk Assessment
Patient Care Services
Healthcare Knowledge-Centric Services
Knowledge Sharing (Community of Practice)
Social Networking Analysis
Care Team Collaboration
Knowledge Creation
Knowledge Access
Knowledge Sharing
Info-Buttons
Best Evidence Retrieval
Knowledge Annotation & Indexing
Enabling Services
Healthcare Knowledge Procurement
Healthcare Knowledge Modeling & Representation
Computerizing Healthcare Knowledge (CPG, Clinical Pathways, Care Plans)
Healthcare Text Analysis (Mining)
Bio-medical Terminologies
Healthcare Knowledge Indexing & Storage
Semantic Interoperability

33. Summary KM needs four main enablers to become implentable
Healthcare Information Management needs KM.

34. Let’s move toward acheivement
Thank you
Let’s move toward acheivement