1. WELCOME TO SAN MATEO MEDICAL CENTER

2. Our Vision
Every patient will live the healthiest life possible

3. Our Mission
We partner with patients to provide excellent care with compassion and respect.

4. Our Values Service Empathy Integrity Excellence Innovation
Collaboration

5. OUR 73,000 PATIENTS

6. OUR SERVICES

7. OUR LOCATIONS Daly City Health Center Daly City Youth Health Center
South San Francisco Clinic
801 Gateway
San Mateo Hospital and Clinics
Coastside Clinic
Sequoia Teen Wellness Center
Fair Oaks Health Center
Mental Health Primary Care Clinics
Burlingame Long-Term Care

8. OUR STRUCTURE Governed by a Board of Supervisors COUNTY OF
County Manager is Mike Callagy
6,300 staff
COUNTY OF
SAN MATEO
Health Chief is Louise Rogers
13 Divisions and units providing integrated health services
2,600 staff
Governed by a hospital board
Executive and medical leadership teams
1,600 staff and providers

9. OUR LEADERSHIP TEAM Dr. CJ Kunnappilly Dr. Alpa Sanghavi
Chief Executive Officer
Dr. Alpa Sanghavi
Chief Quality and Experience Officer
Dr. Susan Fernyak
Chief Medical Officer
Joan Spicer
Chief Nursing Officer
David McGrew
Chief Financial Officer

10. OUR LEADERSHIP TEAM Julie Griffiths Brighton Ncube John Jurow
Deputy Director, Acute Care Services
Brighton Ncube
Deputy Director, Ambulatory Services
John Jurow
Deputy Director, Ancillary Services
Angela Gonzales
Human Resources Manager

11. PATIENT CENTERED CARE
We focus on what matters most to our patients and their families, and partner with them to provide compassionate care in a culturally competent way.

12. EXCELLENT CARE
We partner with our patients to achieve their health goals by providing a safe environment and integrated, evidenced-based care.

13. RIGHT CARE, TIME, PLACE
We ensure our patients get the right care, at the right time, in the right place.

14. STAFF ENGAGEMENT
We are a great place to work and we are passionate about serving our community.

15. FINANCIAL STEWARDSHIP
We partner with our patients to deliver high value care in a financially responsible manner.

16. LEARN ENGAGE ASPIRE PERFECT
LEAP is the method we use to continuously improve how we lead and the care we provide
Rooted in deep respect for patients and staff
Helps us identify strategic focus areas

17. OBSERVE COMPLEX PROCESSES…

18. PLAN OUR EXPERIMENTS

19. BUDGET AND STAFFING
$335M ANNUAL BUDGET
476 MEDICAL STAFF
1381 STAFF

20. VOLUME OF SERVICES (ANNUALLY)
236,000 CLINIC VISITS
38,000 MEDICAL EMERGENCY VISITS
3,000 PSYCH EMERGENCY VISITS

21. 10,000 INPATIENT PSYCHIATRIC
DAYS OF CARE (ANNUALLY)
11,000 SKILLED NURSING
14,000 MEDICAL SURGICAL ICU
10,000 INPATIENT PSYCHIATRIC

25. Revenue Cycle operations impacts $126m of FFS revenue and $82 million of supplemental revenue.
Revenue Mix 25