1. Philips HDRS RT Network
Lindsay Raymond, RRT
Philips Services
07/10/2017

2. Respira-Net RT Setup Process What if? FAQ
Agenda
HDRS What is it?
Respira-Net RT Setup Process
What if?
FAQ

3. HDRS What is it? Our Process
HDRS – Home Delivery Remote Setup
Patient entered into our system by DME
Patient Contacted by PAMS Team RT to cover preliminary items:
Discuss OSA and Sleep Study Results
Verify Address
Schedule Setup
Equipment is shipped to patients home
Sleep Coach contacts patient at delivery
instructs patient to remove the PAP Device and Mask from Box
Instructs patient to watch included instructional DVD and read welcome materials
Instructs patient to have a partner with them at time of setup
Discusses goals for therapy with the patient.
Confirms setup appointment

4. HDRS What is it? Our Process
At appointment time Respira-Net RT calls patient and goes over Setup of equipment.
Respira-Net RT Sends paperwork back to internal team.
Patient receives a satisfaction survey via phone.
Internal team finalizes setup and reports to Respira-Net
Sleep Coach begins follow-up with patient 3 Days after setup

5. Respira-Net RT Setup
Patient setup appointments will be sent to Respira-Net RT
Respira-Net RT’s will accept or decline appointment based on availibity
Once confirmed, Respira-Net RT will receive Patient Setup Form via secure .
Respira-Net RT will call the patient at the appointment time and go over the setup of PAP equipment and complete the Patient Setup Form.
Form will be ed back the PAMS team via secure .
Appointment Accepted
Patient Setup Form sent
Setup Completed
Documentation Sent to PAMS team
Appointment Sent

6. Patient Setup Form

7. What If: I am unable to do a setup that I have accepted?
As soon as you know that you are not able to do the setup, notify Eric Platt, PAMS Clinical Manager.
The patient does not answer when I call?
Call the patient back 5 and 15 minutes after the appointed setup call time. If after the 15 minute attempt, the patient still does not answer send the Patient setup Form back to the PAMS team via secure and note that the patient did not answer. The PAMS team will reschedule the setup with the patient.
The PAP Device pressure does not match the prescribed setting?
Continue with the setup, getting the patient fit with the mask going through until the end. Inform the patient that we will be reaching out to them to get the device to connect shortly after this call. Immediately, (during the call if possible) notify Eric Platt, PAMS Clinical Manager.

8. FAQ Patient asks questions about additional supplies
Inform the patient that additional supplies will be coming after they meet their usage requirements for their insurance, but if they want the supplies right away, have the patient call the local office (this phone number will be on the patient setup form)
Patient asks questions about Billing
Refer the patient back to the local DME office
Patient is requesting a different mask
Inform the patient that this mask was prescribed by their doctor and it is best that they try to use it. The Patient’s sleep coach will be calling them in three days, if the patient still wants to change the mask at that time, let the coach know.
Patient wants to reschedule the setup
Record the preferred date and time in the patient setup form and send it back to the PAMS team via secure .
Inform the patient that we will call back later /tomorrow to confirm the new date and time.

9. Questions