1. AOTMP Industry Council August 1, 2019
SLA Working Group
AOTMP Industry Council
August 1, 2019

2. The Working Group Dave Snow John Hill Anita Mallol Ann Flynn
Dave Hughes
Meetings May 31, June 13 & July 22

3. SLA: Inventory Health
Why build inventory?
Define the technology
Align to Contract Attributes
Understand Dependencies
What is needed to source or disconnect

4. Need accurate descriptions to know the optimization opportunities
Define the technology
Data – T1, E1, DS3, OC12, OC192 Data – MPLS – Port/Access Internet – Dedicated Internet Access (DIA) Internet – Internet Exchange Peering (IXP) Data Center – Space Data Center – Power Data Center – Crossconnect
Voice – ISDN – Primary Rate Interface (PRI) Voice – ISDN – Basic Rate Interface (BRI) Voice – Local DID Voice – Local – Remote Call Forward Voice – Local – Measured Business Line (1MB) Voice – Toll Free – Switched Voice – Toll Free – Dedicated
Need accurate descriptions to know the optimization opportunities

5. Align service attributes to Contract attributes
Contract terms may force a more detailed inventory for automated exception management/auditing – a standard TEM service offering but works differently by platform (and may still not provide the detail required by customers)
Examples:
$0.15 EACH
Switched Toll $30 EACH
PRI $14 EACH / $28 EACH
Port / Access pricing

6. UNDERSTAND DEPENDENCIES
Fiber ring components
DS3 with T1 circuits
PRIs with DIDS
Toll Free Trunk Groups with Dedicated Numbers (ISDN or SIP)
Circuits & Cross connects
BTNs, B-Channels, D-Channels
Port & Access

7. WHAT IS NEEDED TO SOURCE / DISCONNECT
EXAMPLE – SOURCING
“ …just copy whatever the Chicago office has”
EXAMPLES - DISCONNECTS:
PRI services may bill in one piece or up to 25 pieces
Leave something off of a disconnect order and BILLING MAY NOT STOP
Long haul circuits and local access
Local access often overlooked by suppliers and BILLING CONTINUES
Cross connects not in inventory and related to a circuit WILL BE MISSED
Subaccounts not captured in an order may CONTINUE TO BILL TAXES/FEES

8. COMMON REPORT REQUESTS
All network circuits with service type, speed, contract rate and remaining commitment
Hub infrastructure with dependent services (Voice, Data, Toll Free)
Total solution cost when there are many pieces:
Data Example: One San Jose – Hong Kong circuit (6 records)
(1) Long-haul circuit
(2) Local access circuits
(2) Cross-connects
(1) Monitoring services
Voice Example: One ISDN PRI solution cost for SIP ROI (up to 25 records)
(1) PRI service record
(1) PRI D - Channel record
(23) B-channel records
Cisco once had a P2P solution from California to Cost Rica that the supplier billed in 11 pieces

9. What can be measured? (pARTIAL LIST)
Records with no billing
Records with no location
Records with no VALID location (as defined by the customer)
Records with charges exceeding a reasonable rate based on service type (no $ x-connects!)
B-channels with no Parent
Ports with no access
Access with no associated circuit or port record
DIDs with no parent
Dedicated Toll Free with no route plan or trunk group
Records with no install date
All but #3 can be obtained from the supplier