1. CONTINUOUS IMPROVEMENT
SUMMARY
CONTINUOUS IMPROVEMENT

2. Definitions: Quality control vs
Definitions: Quality control vs. quality, assurance, corrective action vs. preventive action
Concepts brought by quality gurus
Deming 14 points: Utilization of selective principles on school management
SAE model: Implications on issue/problem management in school management
David Butler TQM Process
Quality Process Framework
Shewhart model of PDCA: How to incorporate this model into other quality models

3. The evolvement of the ISO 9000 series:
Distinction between 1994 and 2000 versions, 2000 and 2008 versions
Understanding of basic ISO 9001 model
Understanding the requirements of the 6 compulsory procedures
What are the important elements in the following sections:
Management responsibilities
Resource management
Product realization
Measurement, analysis and continuous improvement
Improvements to the ISO9001:2008 version