1. Computer Aided Dispatch CAD
Introduction: Brief history on Speaker and experience
Joe Noce

2. Expectations What do you want from this session?
What specific areas do you want to cover?
What area is the most problematic for you and your department?
Would you be willing to help each other?
The reason we are asking these questions is that each agency is different. Each audience we have facilitated for, has had different needs. We are asking up front …what is it you would like to see in this presentation? Keeping in mind we may have agencies that have never had CAD to those who are embarking on their 2nd, 3rd, or even 4th venture.

3. CAD Foundation CAD is the foundation of the data collection process
Data accuracy is critical
Management reports for performance efficiency; resource deployment
Collect most officer activities
Flexible – change response areas easily, dynamically
CAD is the starting point for data collection in the department. Begins the trail of police activity once the citizen calls
Data accuracy is critical; failure to record officer activity under-estimates resource needs
Management reports identify length of time for CFS, response times, day and time of peak CFS for resource allocation. Allows managers to place officers when and where they are needed; anticipate seasonal CFS trends, weekly trends, special event trends.
Can use CAD to collect more than CFS, including problem solving activity, off-duty employment, investigator assignments, command staff on duty or not, identify SWAT and other specially training officers on duty.

4. CAD Technology Overview
Usually first major technology that a police department wants after radios
Considered essential / critical as the department gets larger/busier
Used to document Calls for Service and track police response.
First step in department’s data collection
System must be fast, very reliable, easy to use
Once call is closed; data can be transferred to companion RMS
CAD is the first in the line of technical applications needed to automate information flow. What do you want it to do? Remember it is what and not how that is important, although how is a factor.

5. Primary CAD Modules Incident Entry (Call takers) Dispatching
Data Entry
Retrieve and Display Data
Messaging
Optional modules
Mapping
AVL/GPS-Automatic Vehicle Locator / Global Positioning System
The basics of CAD – remember what do expect from CAD…it is service delivery tool.

6. Common CAD Inputs/Interfaces
Automatic Number/Location Identifiers (ANI/ALI)
Automatic Vehicle Locator (AVL)
Geographic Information System (GIS)
Global Positioning System (GPS) – X/Y location coordinates
Organization Data
Officer Response Data
Mobile Updates
External Interfaces (State/NCIC)
Organization Data (example, response area boundaries; call priorities; street address DB; personnel DB; shift lineup; unit call numbers/ unit identifiers)

7. CAD Hardware Components
E-911/Telephony System
Computer Work Station – Call Taker
Computer Work Station – Dispatcher
Dual 21-inch monitors for mapping/text
Client/Server Design
Each agency will be different depending upon CAD Vendor

8. Software CAD/RMS vendors generally broken into “tiers”
Tier 1 – very large agencies
Tier 2 – large to medium
Tier 3 – medium to small
Look for vendor that caters to your size department
If multi-jurisdictional, make sure vendor can support
Often offer companion CAD or RMS software
CAD/RMS vendors generally broken into “tiers” depending on the size of the department their system supports

9. Key CAD Outputs CFS Reports
Management reports (response times; repeat calls; length of time on call; number of officers per call; resource management)
Closed CFS – Disposition
Data transferred to RMS for storage
CAD should not be used as RMS; data should be moved to RMS
Otherwise CAD will slow down during queries and as data storage expands.

10. Role in Community Policing
Share information (internally & externally)
Identify patterns, trends
Identify underlying causal factors
Provide easy access to information
Monitor effectiveness of actions
Enables meaningful problem solving
Enables officers to think tactically
Promotes community policing / problem solving
Collection of dispatch data in much greater detail
Provides responding officers with more information
Facilitates mapping, problem solving to a much greater level of detail
Better tracking of resources; enables better resource deployment

11. CAD in a Mobile Environment
Call management/call stacking
Call history/address history
Track officers activities
Resource management, allocation of personnel based on needs
Officer interactive
Identify repeat calls/problem-solve
Messaging (car-car, car-dispatch)
Again, each agency will be different according to Vendor.

12. Key Inputs/Interfaces
CAD
RMS
Incident Data
Mobile Data
Field Reporting
Field Interview Cards
Racial Profiling
Citations
Evidence/barcoded
NCIC Data
Narrative Supplements
Interface vs Intergration

13. Universal Elements Parent Organization Considerations
Operating System
Available Staffing
Support & Maintenance
Training, Training, Training
Product Integration
AND THEN MORE TRAINING!!!!!

14. Universal Elements COPS MORE and Other Grants Community Policing
National Incident Based Reporting System (NIBRS)
Technology Advancements
Mobile Computing

15. Universal Elements CAD/RMS/JMS DISTRICT ATTORNEY LOCAL PROBATION
COURTS
STATE
Three components are key to all systems…but it starts with CAD
PAROLE
PARENT
ORGANIZATION
FEDERAL

16. Questions?