1. Storytelling in primary care….
The why, who & what of doing what we do

2. Why do you do what you do…..

3. “If speaking is silver, then listening is gold.” – Turkish Proverb
Empathy
Empathy is a quality of character that can change the world.” – Barack Obama
We have two ears and one mouth so that we can listen twice as much as we speak. – Epictetus
“If speaking is silver, then listening is gold.” –  Turkish Proverb
“I think we all have empathy. We may not have enough courage to display it.” – Maya Angelou

4. Workflow Workflow in Wales since 2016 Workflow in all 7 Health Boards
Workflow has touched the lives of over 1.2 million people across Wales
Workflow can direct up to 80% of correspondence away from a GP
Workflow can save around 40 minutes of FTE GP time a day
There are 64 Primary Care Clusters in Wales, 17 of which have implemented Workflow with all their constituent practices.
A further 23 clusters have some, but not all, their practices participating in the programme.
There are 24 clusters that have not implemented Workflow with any of their practices to date.

5. Improvement in GP well-being Administrators feeling invested in
Beyond the headlines – the behind the scenes story of Workflow
Improvement in GP well-being
Administrators feeling invested in
Administrators feeling upskilled
Better quality of patient record
GP time freed up
Culture and behaviour change in practice

6. Diolch
Alison Powell
Wales Development Lead