1. [Updated 6/9/16]

2. Purpose
The purpose of this webinar is to help producers prepare for the 2017 HCSC/HISC Producer Training & Certification Program by reviewing milestone dates, changes and requirements.
This webinar does NOT replace the 2017 HCSC/HISC Producer Training & Certification process required by CMS.

3. Agenda Milestone Dates Accessing Training Courses, Exams and Forms
To Do List
Communications
Continuing Education Credits

5. Milestone Dates June 16 2016 AHIP & HCSC curriculum will close
June AHIP Curriculum Launch
July HCSC Curriculum Launch (tentative)
October Marketing Period begins
October 15 Annual Enrollment Period begins
December 7 Annual Enrollment Period ends
December 24 Renewal Certification Deadline for Sub Agents
December 31 Renewal Certification Deadline for Individual Producers & Agencies

6. Milestone Dates 2016 Training Note:
The 2016 AHIP course will not be available after June 16, at 11:59 p.m. CT. Producers who wish to complete the 2016 MAPD/PDP curriculum may instead take the 2017 AHIP course along with the 2016 Blue Cross Medicare Options product course, exam and forms. Both curricula will be accessed via the AHIP website.
The 2016 Blue Cross Medicare Options curriculum is only available per request. To request the curriculum assignment, please send an to

7. 2017 Business Renewal Deadline
December 24, 2016 at 11:59 p.m. (Sub Agents)
December 31, 2016 at 11:59 p.m. (All Agents/Agencies)
In accordance with the guidelines established by the Centers for Medicare & Medicaid Services (CMS), all producers must be trained and certified annually in order to market, sell and/or service and receive renewal commissions on MAPD and PDP products sold subsequent to the 2008 plan year.

8. 2017 Business Renewal Deadline
Failure to complete 2017 HCSC/HISC Producer Training & Certification requirements by the established deadlines will result in:
A producer’s book of business for Blue Cross MedicareRx and Blue Cross Medicare Advantage policies (where applicable) for CYs 2009 and forward being moved to a House Account
A Book of Business moved to a House Account will NOT be returned if certification occurs after December 31, 2016 deadline or in a subsequent year

9. More Milestone Dates 2017 Certification Closes (Renewal Deadline)
December 31, 2016 at 11:59 pm
2017 Certification Reopens
January 3, 2017
Applicable for February 2017 effective dates and beyond
Certification after the required training deadline will not permit a producer to regain policies moved to a House Account

11. What’s New All 2017 curriculum tasks are now on the AHIP platform!
Part 1 – AHIP Curriculum on AHIP Platform
1. Medicare Basics
2. Rules and Regulations
3. Fraud, Waste and Abuse
Final Exam
General Compliance Attestation
Part 2 – HCSC Curriculum on AHIP Platform
1. Sales Agent Requirements Course
2. MAPD/PDP Product Course and Exam
3. Producer or Agency Certification Form
4. Producer or Agency Amendment (applicable to individual producers and agencies)

12. AHIP Operating System Compatibility
Microsoft Windows
Apple OS X
Linux
Google Chrome
Mozilla Firefox
Internet Explorer 9, 10, & 11

13. Login Access for AHIP Access Certification Links Via:
Certification Launch
2017 MAPD/PDP Producer Certification Resource Page
Blue Access for Producers (BAP)
Click on “Certify to Sell 2017 MAPD/PDP Products” link Available July 1
TinyURL redirects to

14. Technical Support AHIP Site Curriculum Technical Support
HCSC/CMP Site Curriculum Technical Support (passwords, browser issues)
HCSC Commission Certification Information

16. 2017 MAPD/ PDP Certification Requirements
Part 1: AHIP Curriculum
Medicare Basics Course
Medicare Marketing Rules and Regulations Course
Fraud, Waste and Abuse (FWA) Course
Final Exam
General Compliance Attestation
Part 2: HCSC Curriculum
Sales Agent Requirements
MAPD/PDP Product course
MAPD/PDP Product exam
Certification Form
Medicare Amendment
Discounted fee of $125: details on following slide

17. AHIP Fee Information
HCSC has partnered with AHIP to provide a seamless training environment for completing three parts of the annual Medicare training required by CMS; use of the AHIP platform requires a fee.
Producers who log in to AHIP via a designated HCSC/AHIP link will pay $125, a discount from the standard $175 rate.
Producers may begin AHIP training as early as Monday, June 20, 2016.
Producers will use the AHIP link from June 20 until the HCSC curriculum launches in July. Upon the HCSC curriculum launch, producers will use the HCSC/CMP link.
Once the AHIP portion of the training is complete, producers must transmit all AHIP completions via the designated HCSC/CMP link to HCSC to receive credit for the applicable courses/exams and to complete the remaining tasks of the certification process.
Detailed transmittal steps have been provided in prior communications and will be available on Blue Access for Producers (BAP).

18. AHIP and HCSC/CMP Exams
Passing score is 85% for HCSC/CMP on all exams, per CMS guidelines
3 attempts per exam
Passing score is 90% for AHIP on exam, per AHIP guidelines
3 attempts per exam, but a user may repurchase the AHIP course an unlimited amount of times to achieve a passing score
This rule only applies to the AHIP portion of the curriculum
No lock-out period
Can re-take exam immediately after a failed attempt

19. AHIP and HCSC/CMP Exams
Answer all exam questions
The exam cannot be submitted unless all questions are answered and the ‘SUBMIT’ button has been selected
If a user stops in the middle of an exam and exits the program or is locked out due to inactivity (2 hours), the exam will not count as long as the ‘SUBMIT’ button was not selected
Unlike the courses, the exam will start from the beginning

20. Certification Form After courses and exams Attest to various questions
Some responses may initiate a call from Producer Monitoring
Enter
Producer/Agency first and last name
10-digit producer/agency NPN #

21. Amendment – If Applicable
Not applicable to all users
Individual and Agency Principal users only
After courses, exams and Certification Form
Confirms the contract between HISC and producer or agency
Includes Compensation
Enter
Producer/Agency first and last name
10-digit NPN#
Example: NPN # is , place zeros in front to equal 10 digits:
Be sure to have writing agents use their writing agent UIN number, not the Agency UIN number

22. Completion Certificate

24. First Things First – Create Your Account
On your first logon attempt, you must register/create a profile once the CMP page launches. 

25. 2017 HCSC/CMP To Do List
The producer will be presented with their applicable curriculum.

26. 2017 Individual Producer 2017 AHIP Course Sales Agent Requirements
MAPD/PDP Product course
MAPD/PDP Product exam
Certification Form
Medicare Amendment

27. 2017 Sub Agent 2017 AHIP Course Sales Agent Requirements
MAPD/PDP Product course
MAPD/PDP Product exam
Certification Form
Note: Sub Agents are not deemed certified until the Agency Principal completes the agency certification requirements

28. Agency Curriculum: Non-Selling / Selling Principals (Both)
Note: The HCSC Agency curriculum will only be available upon completion of the agency principal’s subproducer curriculum. The agency principal will receive an agency execution notification prompting the need to complete the agency tasks.
Sub Agent Curriculum
2017 AHIP Course
Sales Agent Requirements
MAPD/PDP Product course
MAPD/PDP Product exam
Certification Form
Agency Curriculum
Medicare Amendment

29. 2017 Commissions for Individual Producers
MAPD
Initial YR: $443
Renewal YR: $222
PDP
Initial YR: $71
Renewal YR: $36

31. Certification Resource Page
For your convenience, we’ve created an online resource page that will serve as your single source and guide to certification training throughout the remainder of the certification calendar year. Here you can find:
The most up-to-date certification news
Information about your login instructions
Transferring your AHIP credits to HCSC
Useful links
TinyURL redirects to
[original link name / TinyURL directs to this page]

32. Certification Resource Page

33. Notification of Certification Completion
Message
Confirms completion of all 2017 HCSC/HISC Producer Training & Certification Requirements
Includes link to supply portal
How
Via
When
ed approximately 1-3 business days after certification completion
Who
Individual Producers
Sub Agents
Agency Principal (only after completing their requirements)
Keep copy for records

34. Notice of Certification Incompletion
Message
States there are outstanding items for 2017 HCSC/HISC Producer Training & Certification Requirements
One task on the to-do list must be completed to alert a notice of certification incompletion
How
Via
When
Approximately 7 days after user begins 2017 HCSC/HISC Producer Training & Certification Program
Who
Individual Producers
Sub Agents
Agencies

35. Notification of Exam Failure
Message
Informs producer they failed one of the exams after three attempts thus failing the certification
Cannot market, sell or service 2017 Blue Cross MedicareRx and Blue Cross Medicare Advantage plans
Blue Cross MedicareRx and Blue Cross Medicare Advantage book of business (CYs 2009 – 2015) is being moved to a house account
How
Via certified letter
When
Mailed approximately one week after exam failure
Who
Individual Producers
Sub Agents
Agency Principal
Applies to the HCSC exams only

37. Continuing Education Credits (Approvals Pending)
Great News!
During AHIP course registration, producers will have the option to request the filing of applicable state CE credits for completing the AHIP portion of the certification process.
Should you opt to receive CE credits for completing the AHIP portion of the training, the applicable fees must be paid at the individual producer level by credit card.
State
CE Hours
Fee
Illinois 6
$23
Montana
pending
$26
New Mexico
$20
Oklahoma
Texas

38. Additional Information
SM Service Mark of the Blue Cross and Blue Shield Association, an Association of Independent Blue Cross and Blue Shield Plans ® Registered Service Marks of the Blue Cross and Blue Shield Association, an Association of Independent Blue Cross and Blue Shield Plans Blue Cross MedicareRx is a prescription drug plan provided by HCSC Insurance Services Company (HISC), an independent licensee of the Blue Cross and Blue Shield Association. A Medicare-approved Part D sponsor. Blue Cross Medicare Advantage HMO and HMO POS plans in Illinois and New Mexico and PPO plans in Montana, New Mexico and Oklahoma are provided by Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC). Blue Cross Medicare Advantage Dual Care is an HMO Special Needs Plan provided by HCSC. Blue Cross Medicare Advantage PPO plans in Texas are provided by HCSC Insurance Services Company (HISC). Blue Cross Medicare Advantage HMO and HMO POS plans in Oklahoma are provided by GHS Health Maintenance Organization, Inc. d/b/a BlueLincs HMO (BlueLincs). HCSC, HISC, and BlueLincs are independent licensees of the Blue Cross and Blue Shield Association. HISC and BlueLincs are Medicare Advantage organizations with a Medicare contract. HCSC is a Medicare Advantage organization with a Medicare contract and a contract with the New Mexico Medicaid program.