1. SEATS AFTER SALES SERVICES (direct & platform suppliers)
WORKING PROCESS
Supplier
variable % and spare parts
Spare parts
Orders If required
Spare
parts
Sourcing Office
Return for replacement
or credit discount %
Bi-annual report to SO
Technical sheets
from Sales Direction
Conforama HQ
(ASS Direction and platform team)
Non technical
spare parts
bi-annual report
Technical
Spare parts
5 %
without any technical
Reparation solution
Reparation company
Conforama
store
Assistance request
If technical issue
After Sales Services
request
Direct store
deliveries
Platform
deliveries
Profit & loss for store
Home assistance
Customer