1. RXQ.3.4.1 Dual Billing Process Flow
Document# 09-8G
Customer pays
supplier
for energy
Charges
( )
Customer receives
bill for energy
Charges
( )
Customer pays Distribution Company for distribution charges
( )
Customer receives bill for distribution charges
( )
Customer
Supplier
prepares and
renders bill
for energy
( )
Supplier
Supplier receives
and processes
Customer payment
( )
Distribution
Company receives
and processes
Customer payment
( )
Distribution
Company prepares
and renders bill
for distribution charges
( )
Distribution Company
sends usage data
to Supplier
( )
Distribution
Company
Distribution
Company reads
meter(s)
( )

2. RXQ.3.4.1 Dual Billing Process Flow
Meter Usage Cancellation and Rebilling Process
Customer receives
restated Distribution Company charges
( )
Customer receives
restated Supplier charges
( )
Customer
Supplier calculates
restated charges and sends corrected bill to Customer
( )
Supplier receives cancellation notice and cancels charges in its billing system for incorrect usage
( )
Supplier
Supplier receives restated usage
( )
Distribution Company sends
cancellation notice to Supplier
( )
Distribution Company sends
restated usage
to Supplier
( )
Distribution
Company
Distribution Company determines that
initial usage was incorrect
( )
Distribution Company cancels charges in its billing system for incorrect usage
( )
Distribution Company calculates
restated charges and sends corrected bill to Customer
( )
Distribution Company determines restated usage
( )

3. RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Customer
Billing Party
receives usage
data
( )
Billing Party
calculates its
charges
( ) 1
Process Non-Billing Party
transactions
( )
File properly
formatted
( , & )
Yes
Billing Party
Account is
billable
( & )
Yes 2
Billing Party
receives Non-
charges
( ) No No
Sends rejection
notification
( & )
Send rejection
notification
( & )
Distribution Company
sends usage
( )
Rejection notice received
( & )
Rejection
received
( & )
Non-Billing Party
calculates its
charges and
sends them to
Billing Party
( )
Non-Billing Party
Non-Billing
Party receives
usage data
( )
Time to
fix &
re-submit
( )
Hold
transaction(s) for next bill
( )
Time to
fix & re-submit
( )
Yes No No
Yes

4. RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Customer receives
bill
( & )
Customer
Billing Party
prepares & renders
bill with all available
charges
( & )
Billing Party
performs cancel
and rebill (unless
other action
specified in
Billing Services Agreement)
( ) 1
Delay
caused by Billing
Party
( & )
Yes
Transactions
held from prior periods
( )
Yes No
Billing Party 2
Non-Billing Party
charges
in time for bill
( ) No
Hold for next bill
as specified in Billing
Services Agreement
( )
Hold
transaction for
next bill
( )
Yes No
Send rejection
notification
( )
Non-Billing Party
resubmits for next bill
( )
Non-Billing Party

5. RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Meter Usage Cancellation and Rebilling Process
Customer
Billing Party receives restated
usage data and cancels charges
in its billing system for incorrect usage
( & )
Billing Party
calculates corrected
charges
( ) 1
File properly formatted
( , & )
Yes 2
Billing Party No
Billing Party receives Non-Billing Party charges
( )
Send rejection
notification
( & )
Distribution Company
determines initial usage
was incorrect; sends
cancel usage notice
and restated usage
( & ) -
Receive
Rejection
( & )
Non-Billing Party
calculates corrected
charges and
sends them to
Billing Party
( )
Non-Billing Party
Non-Billing
Party receives
restated
usage data and cancels
charges in its billing system
for incorrect usage
( & )
Time to
fix &
re-submit
( )
Hold transaction(s)
for next bill
( )
Yes No 3 - 4

6. RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Meter Usage Cancellation and Rebilling Process
Customer
Customer receives
bill
( & )
Billing Party
prepares & renders
bill with all available
cancellations and charges
( )
Billing Party
performs cancel
and rebill (unless
other action specified
in the Billing Services Agreement)
( )
Delay
caused by Billing
Party
( & ) 1
Yes
Process Non-Billing Party
transactions
( ) 2 No
Yes
Hold for next bill
as specified
in the Billing
Services Agreement
( )
Yes
Able to process
Non-Billing Party transactions
( & )
Billing Party
Non-Billing Party
charges in time for bill
( & )
Yes No
Hold
transaction for
next bill
( ) No
Send rejection
notification
( )
Send rejection
notification
( & )
Rejection notification
received
( & )
Time to fix &
re-submit
( )
Yes
Non-Billing Party receives rejection notification and resubmits
for next bill
( )
Non-Billing Party No 3 - 4

7. RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Non-Billing Party Bill Cancellation and Rebilling Process
Customer
Yes 1
Customer in receipt of original charges
( )
Billing Party cancels Non-Billing Party charges in its system
( ) No
Yes
File properly formatted
( , & )
No further action
Yes 2 No
File properly formatted
( )
Billing Party No
Billing Party receives Non-Billing Party corrected charges
( )
Send rejection
notification
( )
Send rejection
notification
( & )
Billing Party receives cancel charges notice
( )
Receive
Rejection
( & )
Receive
Rejection
( )
Non-Billing Party
determines original charges
were incorrect; sends
cancel charges notice to Billing Party and cancels charges in its billing system
( )
Non-Billing Party
calculates corrected
charges and
sends them to
Billing Party
( )
Non-Billing Party
Time to
fix &
re-submit
( )
Yes No
Hold transaction(s)
for next bill
( ) 3 - 4
Fix and resubmit
( )

8. RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Non-Billing Party Bill Cancellation and Rebilling Process
Customer
Customer receives
bill
( & ) 1
Billing Party
prepares & renders
bill with all available
cancellations and charges
( )
Billing Party
performs cancel
and rebill (unless
other action specified
in the Billing Services Agreement)
( )
Delay
caused by Billing
Party
( & )
Yes
Process Non-Billing Party
transactions
( ) 2
Yes No
Able to process
Non-Billing Party transactions
( & )
Non-Billing Party
charges in time for Bill
( & )
Hold for next bill
as specified
in the Billing
Services Agreement
( )
Yes No
Billing Party No
Yes
Hold
transaction for
next bill
( ) No
Send rejection
notification
( )
Send rejection
notification
( )
Rejection notification
received
( )
Time to fix &
re-submit
( )
Yes
Non-Billing Party receives rejection notification and resubmits
for next bill
( )
Non-Billing Party No 3 - 4

9. RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow
Customer
Customer receives Consolidated Bill
( )
Billing Party calculates Billing Party charges
( )
Billing Party prepares and renders Consolidated Bill
( )
Billing Party receives
information and inputs
Billing Party receives usage data
( )
Rate Codes
and prices in its
Billing Party calculates Non-Billing Party charges using appropriate Rate Code(s)
( )
Billing Party
billing system (
& )
Billing Party sends notice of Non-Billing Party’s usage and charges
( )
Distribution Company
sends usage data
( )
Non-Billing Party receives billing data
( )
Non-Billing Party provides information to establish Rate Codes and prices
( & )
Non-Billing Party

10. RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow
Meter Usage Cancellation and Rebilling Process
Customer receives Consolidated Bill
( )
Customer
Billing Party cancels original Billing Party usage and charges and updates its billing system
( )
Billing Party calculates Billing Party charges using restated usage
( )
Billing Party prepares and renders Consolidated Bill
( )
Billing Party cancels original Non-Billing Party usage and charges
( )
Billing Party calculates Non-Billing Party charges using restated usage and appropriate Rate Code(s)
( )
Billing Party receives cancelled and restated usage data
( & )
Billing Party
Billing Party sends notice of cancelled usage and charges to the Non-Billing Party
( )
Billing Party sends notice(s) of restated usage and charges to the Non-Billing Party
( )
Distribution Company
determines that initial usage was incorrect; sends
cancel usage notice
and restated usage
( )
Non-Billing Party receives notice of cancelled usage and charges and updates its billing system
( )
Non-Billing Party receives notice(s) of restated usage and charges
( )
Non-Billing Party

11. RXQ.3.4.4 Single Retail Supplier Billing Process Flow
Customer
Supplier
receives usage
data
( ) 1
Supplier accepts usage data
Monthly usage matches invoice
Supplier
Supplier
Receives invoice from Distribution
Company
Supplier
sends rejection notice to Distribution Company
Supplier
sends rejection notice to RA
RA accepts usage data
RA sends rejection notice to Distribution Company
Registration Agent
receives usage
data
RA sends usage data to Supplier)
Registration Agent
Distribution Company
receives rejection notice
Distribution Company
receives rejection notice
Distribution Company
sends usage data to Registration Agent
Distribution Company
Calculates/recalculates its charges
and sends invoice to Supplier
Distribution Company
corrects usage data
Distribution Company
determines reason for rejection notice
Distribution Company

12. Customer receives bill (including energy and distribution charges)
RXQ Single Retail Supplier Billing Process Flow
Customer receives bill (including energy and distribution charges)
Customer
Supplier calculates charges (including Distribution Company related charges) and sends Customer bill 1
Supplier
Registration Agent
Distribution Company

13. RXQ.3.4.4 Single Retail Supplier Billing Process Flow
Meter Usage Cancellation and Rebilling Process
Customer
Yes
Supplier
cancels charges in its billing system for incorrect usage data 1
Supplier
Receives restated usage data
Supplier accepts restated usage data
Yes
Restated usage data matches invoice
Supplier
Supplier
Receives invoice from Distribution Company
Supplier
sends rejection notice to Distribution Company
Supplier
sends rejection notice to RA
RA accepts restated usage data
RA sends rejection notice to Distribution Company
Registration Agent
receives cancellation notice and restated usage data
RA sends restated usage data to Supplier
Yes
Registration Agent
Distribution Company
receives rejection notice
Distribution Company
receives rejection notice
Distribution Company
calculates/recalculates its charges
and sends invoice to Supplier
Distribution Company
determines initial usage was incorrect; sends cancellation notice and restated usage data to RA
Distribution Company
corrects restated usage data
Distribution Company
determines reason for rejection notice
Distribution Company
Distribution Company
cancels charges in its billing system for incorrect usage data

14. RXQ.3.4.4 Single Retail Supplier Billing Process Flow
Meter Usage Cancellation and Rebilling Process
Customer receives corrected bill (including energy and distribution charges)
Customer
Supplier calculates restated charges (including Distribution Company related charges)
Supplier sends bill to Customer including cancelled charges and restated charges 1
Supplier
Registration Agent
Distribution Company

15. RXQ.3.4.5 Consolidated Billing –
Payment Processing Assumption of Receivables Process Flow
Customer disputes
Non-Billing Party charges
( & )
No further action required by Billing Party or Non-Billing Party
Customer receives bill
( ) No
Customer
Yes
Yes 1
Billing Party receives notification of Customer dispute
( & )
Funds remitted to Non-Billing Party
( ) No
Billing Party withholds remittance of disputed charges to the Non-Billing Party
( )
Billing Party
Billing Party sends remittance notification to the Non-Billing Party
( )
Billing Party remits funds to the Non-Billing Party’s financial institution
( & )
Billing Party renders bill
( ) 2
Conversion
to Dual Billing allowed for delinquent accounts by BSA
( ) 4
Yes No
No further action
Non-Billing Party restates Customer accounts receivable
( )
Non-Billing Party receives remittance notification
( )
Non-Billing Party receives remitted funds
( & ) 3
Non-Billing Party

16. RXQ.3.4.5 Consolidated Billing –
Payment Processing Assumption of Receivables Process Flow
Customer
Billing Party sends a remittance reversal notification to the Non-Billing Party
( )
Billing Party reduces next remittance by the amount of any disputed charges
( ) 1
Billing Party sends notice of account(s) converted to either Dual Billing or regulated service to the Non-Billing Party
( ) 5
Billing Party 2 No
No further action No
Notify Non-Billing Party of delinquencies
( )
Billing Party sends non -UET notification of delinquencies to
Non-Billing Party
( )
Delinquent accounts exist
( ) 4
Yes
Yes 6
Non-Billing Party receives remittance reversal notification
( )
Non-Billing Party
receives non-UET notification of delinquencies
( ) 3
Non-Billing Party

17. RXQ.3.4.5 Consolidated Billing –
Payment Processing Assumption of Receivables Process Flow
MBPs need to be modified for the reversal process
Are MBPs need to cover cancel/rebill
Customer(s) receive notification of account(s) converted to either Dual Billing
or regulated service
( )
Customer
Billing Party sends notification of account(s) converted to
either Dual Billing or regulated service to Customer(s)
( ) 5
Billing Party
Notify Customer (s)
of account(s) converted to either Dual Billing or regulated service
( ) 6
No further action
Non-Billing Party receives notice of account(s)
converted to either Dual Billing
or regulated service
( )
Non-Billing Party

18. RXQ.3.4.5 Consolidated Billing – Payment Processing
Assumption of Receivables Process Flow
Bill Cancellation and Rebilling Process
Customer receives
corrected bill
(?)
Customer
Billing Party issues and sends corrected bill to Customer
(?)
Billing Party
Billing Party adjusts (by the net effect of the corrected bill) and sends next routine remittance notification to the Non-Billing Party
(?)
Billing Party remits funds, as appropriate, to the Non-Billing Party’s financial institution
(?)
Billing Party cancels and/or rebills charges
(?)
Non-Billing Party restates Customer accounts receivable
( )
Non-Billing Party receives remittance notification including adjustment
(?)
Non-Billing Party receives remitted funds
(?)
Non-Billing Party

19. RXQ. 3.4.6 Consolidated Billing
Payment Processing-Pay As You Get Paid Process Flow
Customer
Customer makes payment
( )
Billing Party maintains account balances for the Non-Billing Party
( )
Yes
Billing Party receives payment
( )
Payment subsequently adjusted
( ) No
No further action required
Payment posted in accordance with payment posting order
( & )
Billing Party sends remittance notification to the Non-Billing Party
( )
Billing Party remits funds to the Non-Billing Party’s financial institution
( )
Yes
Billing Party
Billing Party sends remittance adjustment notification to the Non-Billing Party
( )
Billing Party reduces next remittance by the amount of any adjusted payments
( )
MBP needed for Non-Billing Party restates customer accounts receivable
Non-Billing Party
Non-Billing Party receives remittance notification
( )
Non-Billing Party receives notification
( )
Non-Billing Party’s financial institution receives payment
( )

20. RXQ.3.4.6 Consolidated Billing- Payment Processing
Pay As You Get Paid Process Flow
Bill Cancellation and Rebilling Process
Customer receives
corrected bill
(?)
Customer
Billing Party issues and sends corrected bill to Customer
(?)
Billing Party
Billing Party adjusts (by the net effect of the corrected bill) and sends next routine remittance notification to the Non-Billing Party
(?)
Billing Party remits funds, as appropriate, to the Non-Billing Party’s financial institution
(?)
Billing Party cancels and/or rebills charges
(?)
Non-Billing Party restates Customer accounts receivable
( )
Non-Billing Party receives remittance notification including adjustment
(?)
Non-Billing Party receives remitted funds
(?)
Non-Billing Party

21. RXQ. 3.4.7 Single Retail Supplier Billing –
Remittance from Supplier Process Flow
Supplier
Supplier sends remittance notification to the Distribution Company
Supplier remits funds to the Distribution Company’s financial institution
Supplier
Receives invoice from Distribution
Supplier initiates payment process prior to due date
Yes
Supplier receives interest/late fee
Notification from Distribution Company
Supplier initiates payment process for invoice and interest/late fee charges No
Yes No
Distribution Company calculates interest charges/late fees and updates billing system
Distribution Company receives remittance notification
Distribution Company initiates
resolution process
Distribution Company sends interest/late fee notification to Supplier
Distribution Company’s financial institution receives payment
Distribution Company

22. RXQ.3.4.7 Single Retail Supplier Billing -
Remittance From Supplier Process Flow
Bill Cancellation and Rebilling Process
Supplier
Supplier adjusts (by the net effect of the corrected bill) and sends next routine remittance notification to the Distribution Company
(?)
Supplier remits funds, as appropriate, to the Distribution Company’s financial institution
(?)
Supplier receives corrected invoice
(?)
Distribution Company sends corrected invoice to Supplier
(?)
Distribution Company cancels and/or rebills charges to Supplier
(?)
Distribution Company receives remittance notification including adjustment
(?)
Distribution Company receives remitted funds
(?)
Distribution Company restates Supplier accounts receivable
( )
Distribution Company