1. T: F:
1100 NE 45th Street, Ste 405
Seattle, WA 98105
Piloting a Customizable Knowledge Management System to Support Public Health Practice
Debra Revere
Liz Dahlstrom
Center for Public Health Informatics
University of Washington
Seattle, WA

2. Funding: CDC Award Number 1 P01 CD000261-01
Project Team
Paul Bugni – Lead Software Engineer
Liz Dahlstrom, Will Mengarini – Programmers
Ann Marie Kimball, John Kobayashi – Epidemiologists
Anne Turner – Workflow Consultant
Yuki Durham, Ann Madhavan – Key Personnel
Svend Sorenson – Systems Administrator
Parmit Chilana – Graduate Student RA
Steve Helgerson – Lead, MT State Collaboration
Debra Revere – Co-Investigator/Research Coordinator
Sherrilynne Fuller – Principal Investigator
Funding: CDC Award Number 1 P01 CD 2

3. Outline Background: why myPublicHealth?
User-collaboration Methodology and Implementation
Piloting myPublicHealth in Montana
What we Learned (the short story = a lot)

4. 1. Why myPublicHealth? 4

5. Scenario: You need to find the most recent state school immunization regulations ASAP. How do you find them? Do you…
Rummage around on your bookshelf, floor or in your file cabinets for a copy of the regulations (didn’t you print them out a few weeks ago?)
Sort through a list of 527 sites in your browser’s bookmark folder (you think that they are there)
Use google to search on your state DOH site (and get 3 million hits—ACK!!)
Ignore the Internet and file cabinets—there’s too much there—and find a colleague to ask for the information

6. PROBLEM
Neither the creation nor the distribution of the materials* upon which public health practitioners largely depend is managed in any systematic or comprehensive way at the present time
*data, guidelines, research findings, maps, policies, laws, evaluation metrics, teaching materials, etc.
Source: Revere D, Turner AM, Madhavan A, Rambo N, Kimball AM, Bugni P, Fuller SS. Understanding the information needs of public health practitioners: a literature review to inform design of an interactive digital knowledge management system. J Biomedical Informatics 2007;40(4): 6

7. A Knowledge Management Approach
Knowledge Management is a planned approach to collecting, evaluating, cataloging, integrating, sharing, improving, and generating value from intellectual and information-based assets
Provide a means to:
deliver the right information
to the right person and place
at the right time

8. Knowledge Management includes but is not just IT
Source: Bhatt D. "Excellence model and knowledge management implications." eknowledgecenter.com

9. myPublicHealth KM Goals
Understand the challenges for PH practitioners to meet their information needs
Improve access to & use of digital information resources in support of evidence-based PH practice
Provide an end-user interface with optimal interoperability & the capability to provide timely access to public health information in support of decision making at the point & time of need 9

10. 2. User-Collaborative Methodology & Implementation10

11. myPH Tasks
Research workflow and information needs of public health practitioners for decision support
Identify relevant information resources and tools by observation, interview and survey
Create requirements definition document in collaboration with public health practitioners, administrators, researchers
Design a system to support iterative refinement of an interface to decision support tools

12. System Design OBJECTIVE: Develop and optimize a knowledge management
portal to support iterative
refinement of a set of retrieval
and information management
tools for public health
practitioners
Iterative Prototyping:
System architecture
Interface design
Software components
Testing plans
Source: Revere D, Fuller S. Building a customizable knowledge management environment to support public health practice: design strategies. In Proc of Hawaii International Conference on System Sciences (HICSS), Jan Honolulu, HI.

13. Prototype Toolkits Role-based resources Searching Version 2.3

14. Content Management Solution
What is a Web Content Management System?
Web CMSs streamline the process of creating, managing & delivering content, & put processes in place to manage & control information as it is moved & changed
Publishing
Web delivery
Portal delivery
Content distribution & syndication
Streaming
Real-time content
Content intelligence
Collaboration services
Transformation
Renditions
Process automation
Library services
Repository services
Manage
Manage
Manage
Deliver
Deliver
Deliver
Content Management Solution
Create / Capture
Create / Capture
Archive / Retire
Archive / Retire
Archive / Retire
Authoring
Importing
Aggregation
Imaging
Records management
Final form storage
Review / Approve
Review / Approve
Review / Approve

17. 3. Piloting myPH in MT 17

18. Goals of Piloting
Will public health practitioners adapt and customize myPublicHealth for their own knowledge management purposes?
What content is most needed by users in varying public health roles that will in turn inform continuing design of the customizability features?
How can myPublicHealth be seamlessly incorporated into the users' work environment?

19. Thank you, Dave Ross

20. Thank you, Dave Ross

21. 4. Lessons Learned 21

22. YOUR FEEDBACK IS WELCOME
Thank You!
USE myPublicHealth
IT’S FREE
YOUR FEEDBACK IS WELCOME
Debra Revere 22