1. Assessment
Training
Coaching
Certification

2. DEFINING STAR PERFORMERS
Intellectual Capacity (IQ)
Technical Skills
Emotional Intelligence
is the Essential Skill of
the 21st Century
Emotional Intelligence (EI)

3. IHHP BENCHMARK DATA Our study of 12,000 Top 10%:
Were not perfect, just executed 3 key behaviors under pressure:
Freely admit a mistake
Air grievances skillfully (Last 8%)
Non-judgmental

4. YOUR DATA UnExceptional Exceptional
Judgmental/Stops listening
Jumps to conclusions. Stifling. Oppressive to new ideas. Impatient. Focused on criticizing. Short/terse.
Dismissive of opinions
A Coach, not a Bully
A standard bearer for excellence, who challenges others to be their personal best and deliver their best work. Moving roadblocks to deliver results.
I listen first and speak afterwards. I am empathetic, energising and I add something to the debate.
Impact on People
The team either shuts down, realizing the decision was pre-determined, or they become argumentative.
Impact on People
Inspires them to do what they may have thought impossible. When things go wrong, they look back on the experience and draw learning and strength from it
Trying to show that words are still there on the left but diminished so that you can’t read them. Happy to use different way to do it – different colours, fades etc
Impact on Business
We don’t get to the right answer because we have too few contributors for complex topics.
too few contributors for complex topics
Win big deals and launch cool offerings
Impact on Business
Simple: we will big deals and launch cool offerings

5. For You:
Manage Your Markers!

6. STOP OXYGENATE SEEK INFORMATION Is this a real or perceived threat?
Is this reaction helping the bigger goals?
What is my impact right now?
What might their good intentions be?
Do they feel heard/understood by me?
What would I as an exceptional leader do?

7. For You:
Build Myelin!

8. Myelination
Single, Great Act
Consistent, Small Acts

9. Myelination
Single, great acts don’t grow Myelin

10. Myelination
Only consistent, daily inputs grow Myelin

11. Exceptional Performance: Best Self
Build Myelin on Pathways
Inhibit Amygdala

12. Exceptional Leadership: Best Self
Build Myelin on Pathways
Inhibit Amygdala
We are what we repeatedly do.
Excellence, then, is not an act
But a habit. Will Durant

13. Exceptional Leadership: Best Self
Build Myelin on Pathways
Inhibit Amygdala
Last 8% Podcast
Coming soon!

14. Connect on LinkedIn

15. Connect on LinkedIn