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Quality Framework Overview
Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers. ~Anthony Robbins
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Objectives Nurture and foster meaningful conversations and discovery between service providers and people served Create a mechanisms for measuring and reporting outcomes for people receiving services through CLdS in Manitoba Create a culture of quality improvement and build capacity within the services for people with intellectual disabilities in Manitoba. Create a clear and common set of expectations and accountability for high quality service delivery
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Knowledge & Insight Best practice research on quality of life, outcomes, outcome measurement and standards of high quality service delivery; Canadian jurisdictional scan of quality or performance frameworks within similar service sectors; Stakeholder engagement across Manitoba with people with lived experience of disabilities, their families and service providers
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How do we understand Quality
Inputs – costs of services, funding, # of employees Outputs – hours of service, # of people served Processes – how service is delivered (recruiting staff, teaching ppl about their rights) Outcomes – the potential impact of services o people Social Change – the impact of services on the larger society
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Key Elements of Framework
Listen & Discover Capture the Data and the Story Use What You Learned Learn and Build Capacity
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Learn and Discover Listen & Discover – Engage with people who receive services and the people who care about them in order to understand: What matters to them, what is important Why these things are important How to achieve what’s important Who needs to be involved The extent to which their outcomes are being achieved, what is working, what is not working
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Capture the Story Capture the Data and the Story –
Document what the person and their support network have shared Capture data on outcomes using a reliable, consistent tool. This information gives you critical information about your services and the impact it is or isn’t having on the people you serve.
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Use what you learned Use what you learned to:
guide how you support each person as part of their person centred plan monitor and evaluate your organizations impact on individuals and group of people decide how to change and improve your services as a whole share transparently with stakeholders
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Learn and Grow Learn and Build Capacity by:
assessing your organizations capacity to meet the best practice standards seek and share information in areas of growth or strength with others
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Outcomes Wellbeing Connection safety & risk Natural supports
Wellbeing safety & risk physical health mental health emergency supports material wellbeing home life Rights & Responsibilities Privacy Exercising rights Rights restrictions Contribution and Growth Meaningful work and activities Social roles Education and learning Accomplishments Goals and dreams Decision Making Connection Natural supports Relationships Family & friends Romance and intimacy Spiritual connection Inclusion being part of the community with whom and where I spend my time Voice choice & control advocacy self direction
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Standards Rights & Responsibilities Core Foundation
Contribution and Growth Connection Inclusion Voice Core Foundation Governance and Leadership Purpose & Intent Values based leadership Systems & Infrastructure Human Resources Financial Wellbeing
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Standards cont’d… Each Standard contains:
Statement outlining the expected standard What does this look like? (Behavior, Systems, Policy) How would you know? (Evidence) In Systems: In Actions: Resources to support achieving standard
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Pending Key Decisions Outcome Measurement Standards (Best Practice)
Tool/Method Self Assessment & Third Party Verification Data Collection & Reporting Standards (Best Practice) Method for measurement Capacity Building
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Questions?
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