1. Quality Framework Overview
Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.
~Anthony Robbins

2. Objectives
Nurture and foster meaningful conversations and discovery between service providers and people served
Create a mechanisms for measuring and reporting outcomes for people receiving services through CLdS in Manitoba
Create a culture of quality improvement and build capacity within the services for people with intellectual disabilities in Manitoba.
Create a clear and common set of expectations and accountability for high quality service delivery

3. Knowledge & Insight
Best practice research on quality of life, outcomes, outcome measurement and standards of high quality service delivery;
Canadian jurisdictional scan of quality or performance frameworks within similar service sectors;
Stakeholder engagement across Manitoba with people with lived experience of disabilities, their families and service providers

4. How do we understand Quality
Inputs – costs of services, funding, # of employees
Outputs – hours of service, # of people served
Processes – how service is delivered (recruiting staff, teaching ppl about their rights)
Outcomes – the potential impact of services o people
Social Change – the impact of services on the larger society

5. Key Elements of Framework
Listen & Discover
Capture the Data and the Story
Use What You Learned
Learn and Build Capacity

6. Learn and Discover
Listen & Discover – Engage with people who receive services and the people who care about them in order to understand:
What matters to them, what is important
Why these things are important
How to achieve what’s important
Who needs to be involved
The extent to which their outcomes are being achieved, what is working, what is not working

7. Capture the Story Capture the Data and the Story –
Document what the person and their support network have shared
Capture data on outcomes using a reliable, consistent tool. This information gives you critical information about your services and the impact it is or isn’t having on the people you serve.

8. Use what you learned Use what you learned to:
guide how you support each person as part of their person centred plan
monitor and evaluate your organizations impact on individuals and group of people
decide how to change and improve your services as a whole
share transparently with stakeholders

9. Learn and Grow Learn and Build Capacity by:
assessing your organizations capacity to meet the best practice standards
seek and share information in areas of growth or strength with others

10. Outcomes Wellbeing Connection safety & risk Natural supports
Wellbeing
safety & risk
physical health
mental health
emergency supports
material wellbeing
home life
Rights & Responsibilities
Privacy
Exercising rights
Rights restrictions
Contribution and Growth
Meaningful work and activities
Social roles
Education and learning
Accomplishments
Goals and dreams
Decision Making
Connection
Natural supports
Relationships
Family & friends
Romance and intimacy
Spiritual connection
Inclusion
being part of the community
with whom and where I spend my time
Voice
choice & control
advocacy
self direction

11. Standards Rights & Responsibilities Core Foundation
Contribution and Growth
Connection
Inclusion
Voice
Core Foundation
Governance and Leadership
Purpose & Intent
Values based leadership
Systems & Infrastructure
Human Resources
Financial
Wellbeing

12. Standards cont’d… Each Standard contains:
Statement outlining the expected standard
What does this look like? (Behavior, Systems, Policy)
How would you know? (Evidence)
In Systems:
In Actions:
Resources to support achieving standard

13. Pending Key Decisions Outcome Measurement Standards (Best Practice)
Tool/Method
Self Assessment & Third Party Verification
Data Collection & Reporting
Standards (Best Practice)
Method for measurement
Capacity Building

14. Questions?