1. Director’s Report to the Florida Rehabilitation Council
Allison Flanagan, MRC, CRC
August 13, 2019
Via Conference Call

2. July 2018- June 2019 Customer Case Status
Area
Referrals
Applicants
Customers Determined Eligible
IPE’s
Completed
Successful Closures
Unsuccessful Closures 1
3,782
2,122
1,915
1,540
750
1,025 2
6,526
3,714
3,450
2,684
890
1,280 3
7,885
4,519
4,299
3,343
1,322
1,659 4
5,545
3,467
3,170
2,352
818
1,141 5
3,596
1,872
1,694
1,236
545
863 6
7,603
3,923
3,530
2,811
939
1,475 7
5,382
3,264
2,934
2,227
660
1,189
State
40,321
22,881
20,992
16,193
5,924
8,632

3. Primary and Secondary Disability Group of Customers Served State Fiscal Year (July 1, June 30, 2019)
Disability Group
Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
Area 7
State
Developmental
20.8%
25.9%
28.1%
26.7%
23.5%
14.5%
28.4%
23.8%
4.0%
5.5%
5.4%
4.3%
4.6%
2.2%
4.9%
4.4%
Learning
7.2%
9.3%
7.1%
6.2%
14.4%
12.1%
11.6%
8.4%
8.8%
13.8%
16.9%
10.7%
Chronic Medical
15.7%
12.0%
11.8%
9.9%
8.2%
10.1%
11.7%
13.0%
15.0%
8.7%
7.8%
9.5%
11.2%
Mental Health
32.5%
32.2%
31.1%
40.1%
36.3%
48.4%
38.3%
37.2%
31.5%
32.0%
32.1%
36.8%
34.1%
36.9%
34.5%
Orthopedic
10.4%
8.9%
3.5%
6.0%
9.1%
5.7%
5.8%
5.3%
3.6%
2.3%
3.2%
Sensory
8.0%
6.8%
6.4%
2.0%
2.8%
2.6%
2.4%
1.8%
Substance Abuse
0.4%
0.3%
0.1%
0.2%
0.9%
0.7%
1.1%
0.8%
0.5%
1.0%
1.3%

4. June 2019 Youth & Student Snapshot
Area
Age
14-21
(Students & non-students)
Total
Caseload
% of Caseload
Current Potentially Eligible Pre-ETS
Cumulative
Pre-ETS Students 1
2,073
4,843
42.8%
957
1,373 2
3,265
6,828
47.8%
1,255
2,695 3
3,615
7,838
46.1%
1,618
2,517 4
2,729
5,936
46.0%
415
1,206 5
1,563
2,840
55.0%
835
1,646 6
4,978
8,138
61.2%
1,018
1,308 7
3,025
5,595
54.1%
610
1,034
State
21,248
42,018
50.6%
6,708
11,779

5. VR Career Camp Highlights
Area
Camp Referrals
Participants
(completed)
Approved Sessions
Executed Contracts
Outstanding Contracts
Expenditures (as of 7/29/19) 1
526
167 31 11
$485,436 2
1,081
180 48
$469,287 3
294 78 76 12
$118,787 4
125 21 18 5
$18,008
351
166 47
$498,217 6
1053 28 38 10
$86,730 7
387 58 40 8
$156,450
State
3,817
698
298 61
$1,832,914

6. Total Entering Services Job Retention Services
Number of Customers Entering Service by Area State Fiscal Year (July 1, 2018 – June 30, 2019)
Area
Total Entering Services
Category 1
Percent in Area
Category 2
Percent
in Area
Job Retention Services 1
1,439
649
8.0%
790
10.4%
197 2
2,574
1,136
13.9%
1,438
19.0%
322 3
3,235
1,445
17.7%
1,790
23.7%
284 4
2,309
1,321
16.2%
988
13.1%
180 5
1,168
575
7.1%
593
7.8%
224 6
2,789
1,870
22.9%
919
12.1% 25 7
2,208
1,158
14.2%
1,050 70
State
15,722
8,154
100.0%
7,568
1,302

7. Waitlist Summary Note: Category 1 and 2 Remain Open
As of
June 30, 2019
Average
SFY 17-18
SFY 16-17
Customers
on Waitlist
Category 3
301
133
280
Average Days on Waitlist
223 82
160

8. Expenditures by Category
Expenditure Category
SFY
SFY
Salaries and Benefits
$47,176,363
$47,656,880
Purchased Client Services (ES & SE)
$98,687,060
$102,345,695
Purchased Client Services (Pre-ETS)
$23,296,575
$10,667,846
Contracted Services
$13,970,223
$15,998,141
Other Operating Expenditures
$12,947,610
$13,169,682
Total
$196,077,831
$189,838,244

9. Financial Participation Baseline Data
Baseline data is for SFY
Number of customers receiving at least 1 higher education service- 7,884
Estimated spending on higher education services- $15,909,130
Estimated savings if financial participation was applied- $3,094,451
VR will continue to keep FRC notified of rulemaking status, and provide periodic data updates

10. June 2019 Caseload Snapshot
Area
Field Staff Carrying a Caseload
Average Caseload
Median (Middle) Caseload
Maximum Number of Cases 1 55 85 90
168 2 84 81
264 3 79 99
101
209 4 72 82
176 5 28
191 6
103
112
175 7 49
114
124
240
State
446 94 96

11. Staff Vacancies and Turnover SFY 2018-19 (July 1, 2018 – June 30, 2019)
Area
Total Positions
Vacancies YTD
Turnover YTD HQ
142 12
8.45% 1 96 35
36.5% 2 86 23
26.7% 3
103 43
41.7% 4 34
33.0% 5 59
72.9% 6 94 29
30.9% 7 70
61.4%
State
753
262
34.8%

12. Provider Placements as Percentage of Total
Gainfully Employed and Provider Placements State Fiscal Year (July 1, 2018 – June 30, 2019)
Area
Gainfully Employed
Provider Placements
Provider Placements as Percentage of Total 1
750
230
30.7% 2
890
582
65.4% 3
1,322
941
71.2% 4
818
604
73.8% 5
545
294
53.9% 6
939
389
41.4% 7
660
436
66.1%
State
5,924
3,476
58.7%

13. Total Unsuccessful Closures after Referral to a Placement Provider State Fiscal Year (July 1, 2018 – June 30, 2019)
Area
Total
Unsuccessful
Closures
Unsuccessful Closures after Referral to Placement Provider
Unsuccessful Closures after Referral as Percentage of Total 1
1,025
334
32.6% 2
1,280
572
44.7% 3
1,659
955
57.6% 4
1,141
587
51.5% 5
863
326
37.8% 6
1,475
39.8% 7
1,189
625
52.6%
State
8,632
3,986
46.2%

14. Unsuccessful Closures by Reason State Fiscal Year 2018-19 (July 1, 2018 – June 30, 2019)
Reason for Exit
SFY
Through Q3
SFY
Total
No longer interested
5,296
4,043
5,756
Unable to locate or contact
2,693
1,964
2,972
All other reasons
307
238
426
Health/Medical - Longer than 90 days
108 85
N/A
Criminal Offender - In correctional institution 72 59 61
Transferred to another agency 60 48 74
Death 75 53
In institution other than prison/jail 11 9 27
Disability too significant - ineligible 4 12
Reserve Forces called to active duty 1
Foster Care - Moved from Area
Ineligible - After determined eligible
8,632
6,509
9,389

15. Provider Capacity Update
Provider Type
SFY
SFY
SFY
Discovery/
Customized Employment
135 Certified
27 in Courses
106 Certified
61 Course pending
96 Certified
33 in Courses
CBTAC
36 Certified
10 Pending
65 Certified
64 Certified
Project SEARCH Sites
36 Sites
32 Sites
WBLE
32 Districts applied
30 Districts
20 Districts
29 Empl. Spec.
STAR Portal Participating Districts
64 Districts
53 Districts
Youth Peer Mentoring
36 Agencies
Certified
72 Agencies trained
15 Mentors
11 Agencies
3 Mentors

16. Innovation & Expansion Pilot Projects
Project/ Provider
SFY
The Business Center for Diversity and Inclusion (BCDI) – Operated by The Diversity Initiative, Inc.
Employer Commitments- 166
First time job placements- 184
Repeat Placements- 86
The Arc-2-Work: a work-skills training program – Operated by the Arc of Alachua County
Participants- 37
Volunteer Placements- 32
Job Placements- 2
VR Referrals- 40
The Industry Readiness Training (IRT) Program – Operated by Brevard Achievement Center
Participants- 90
Placements- 5
VR Referrals- 3
Discovering Your Potential (DYP) – Operated by Gulfstream Goodwill Industries, Inc.
(Indian River, St. Lucie, Martin & Okeechobee counties)
Participants- 17
Career Experience Placements- 15
Job Placements- 14
VR Referrals- 17
(Palm Beach County)
Participants- 15
Career Experience Placements- 11
Job Placements- 12
VR Referrals- 4

17. Workforce Innovation Opportunities Act (WIOA) Transition & Other Employment Updates
Pre-ETS- Program staff working on strategy to increase local engagement between VR and schools
Youth Peer Mentoring- As of July, 36 agencies are now certified to deliver Youth Peer Mentoring services
Supported Employment- Program staff are participating on the APD Redesign Workgroup, which includes Supported Employment programs. Great opportunity for collaboration!
CCIR- Provided to over 4,700 individuals in SFY
Discovery/ Customized Employment- New course scheduled for September

18. Workforce Innovation Opportunities Act (WIOA) Business Relations (BR) Update
Business Relations provided services to more than 1,000 employers and attended over 500 outreach events in SFY !
FAA recruitment session and site tour in Jacksonville was held in May. Fourteen candidates attended and nine qualified to continue to next step of recruitment process.
VR Job Board has now been replicated across the state, resulting in increased referrals of qualified candidates to business partners.
From January to June, BRRs held 5 Career Fairs in Area 7. A total of 27 employers and over 300 VR customers attended.
Next Career Fair is scheduled for September at the Boca Raton office, and planning is underway for VR Career Fairs in other locations throughout the state.

19. Ombudsman’s Customer Relations Report
Factor
SFY
SFY
SFY
Total Contacts
2,185
2,305
2,461
Information & Referral Requests
1,194 (54.6%)
1,187
1,333 (54.2%)
Complaint Requests
991 (45.4%)
1,118
1,128 (45.8%)
App/Eligibility
32 (3.2%)
47 (4.2%)
55 (4.9%)
Nature/Scope of IPE
195 (19.7%)
243 (21.7%)
207 (18.3%)
Quality of Counseling
336 (33.9%)
342 (30.6%)
380 (33.7%)
Delivery of Services
231 (20.7%)
195 (17.3%)
Cost of Services
118 (11.9%)
105 (9.4%)
117 (10.4%)
Term. of Services
76 (7.7%)
84 (7.5%)
101 (9.0%)
Other Complaint
39 (3.9%)
66 (5.9%)
73 (6.4%)
Valid
117(11.8%)
202 (18.0%)
Valid-No-Fault
160 (16.1%)
174 (15.6%)
183 (16.2%)

20. Administrative Hearing Requests by Area and Reason SFY 2018-19
Reason for Request
Case Closure
Nature/Scope
of IPE
Other Reasons
Total
SFY
18-19
17-18 1 2 3 6 4 5 7 9 21 14

21. Additional Program and Project Updates
VR Works! QA project underway to evaluate the quality of employment outcomes based on the use of the VR Works tools
Pre-VR Works outcome vs. Post-VR Works utilizing the 3 tools
Do we have more customers entering post-secondary training that leads to career pathing?
Is the average salary higher, are there promotional and growth opportunities in the goals developed post-VR Works?
Service Provider Choice Directory Usage-
External use statistics for April 1- June 30, 2019-
Site visits- 157,600
Page visits- 2,001,000
Internal use statistics for April 1- June 30, 2019-
Site visits- 4,213
Page visits- 6,971

22. Thank you!
Comments and Questions Welcomed Allison Flanagan