1. How to Place an Order on the UVa Marketplace
Template Process Flow
June, 2015
866.ATG.TOGO

2. Log-in to UVa Marketplace and select America To Go
Getting started is easy
Log-in to UVa Marketplace and select America To Go
America To Go will be listed in the punch-out section under Strategic Suppliers
Questions? Customer Service is available 24/7: 866.ATG.TOGO

3. Place your order well in advance
Set your delivery time
Place your order well in advance
This will allow enough time for your approver to approve your order and enough advance notice for the
vendor to prepare for your delivery.
Mouse over the time grid to select your delivery date and time. The arrows in the time bubble allow you to increase the time by 5-minute increments.
Use the arrows on either side of the week and the month icon to toggle through future weeks and months as needed.
Questions? Customer Service is available 24/7: 866.ATG.TOGO

4. Select a restaurant or caterer
Once you set a delivery time, a list of approved vendors will appear
You can sort vendors using the various filters on the left or mouse-over a vendor’s name to see basic information
on the right, such as delivery fees, cuisines and lead times.
Click on a vendor’s name to view more information. Click the ORDER NOW button to view the menu.
Questions? Customer Service is available 24/7: 866.ATG.TOGO

5. View a restaurant or caterer’s information
All vendors have a vendor information page
This page contains various vendor information including vendor policies, hours of operation, delivery zones and
a link to the vendor’s Yelp page. When you are ready to place your order, select VIEW MENU.
Questions? Customer Service is available 24/7: 866.ATG.TOGO

6. Select the items you want and simply add them to your cart
Place your online order
Select the items you want and simply add them to your cart
As you add items, your order automatically updates in the shopping cart on the left. Use the “special
instructions” to make any special requests (e.g. please put condiments on the side).
Special Instructions
Questions? Customer Service is available 24/7: 866.ATG.TOGO

7. Or place your custom/last minute order by phone
Phoned-in orders will be entered on America To Go for processing through UVa Marketplace
Once your last minute or custom order is finalized verbally with the vendor, a summary of that order will be entered on the vendor’s menu under a category called Custom Catering.
You will be notified by the vendor or ATG once your order is uploaded and ready for processing through the UVa Marketplace / ATG punch-out.
Your initials with the order date and the vendor’s invoice number will appear as the heading.
Questions? Customer Service is available 24/7: 866.ATG.TOGO

8. Or place your custom/last minute order by phone
Phoned-in orders will be entered on America To Go for processing through UVa Marketplace
The summary of your order will be one item for food/beverage charges and, if needed, a second item for
non- food/beverage charges. Simply select and add those items to your cart.
Questions? Customer Service is available 24/7: 866.ATG.TOGO

9. Enter a reasonable tip amount for your order
Enter a tip amount
Enter a reasonable tip amount for your order
You can enter a flat amount or a percentage. Note: If a vendor charges a service fee, UVa does not allow a tip. OR
Questions? Customer Service is available 24/7: 866.ATG.TOGO

10. Enter delivery instructions
Use the Delivery Instructions to let the restaurant know exactly where it needs to deliver
Instructions, such as building, room number, contact name and telephone number,
will appear on the order below your contact information
Questions? Customer Service is available 24/7: 866.ATG.TOGO

11. A summary of your order will appear for review
Confirm your order
A summary of your order will appear for review
Review your order and when you are satisfied that it is correct, click “next”.
Questions? Customer Service is available 24/7: 866.ATG.TOGO

12. Review your order one final time and then submit it
Submit your order
Review your order one final time and then submit it
If needed, click “prev” to make changes. If you are satisfied with your order, click SUBMIT NOW.
Questions? Customer Service is available 24/7: 866.ATG.TOGO

13. Next Steps
1. Your requisition will be returned to your UVa Marketplace shopping cart upon submission.
You will be taken through your normal workflow and your order will be submitted for approval.
2. Make sure your approver approves your order with enough time for the vendor to
prepare for your delivery.
Please keep in mind that many vendors have a minimum advance notice requirement, i.e hours. If you are concerned your order will not be approved in time, call us. We will contact the vendor and send them your order details to avoid any issues with your delivery.
3. Once your order is approved, the vendor receives a copy via a web site, , or fax.
You will receive an from us letting you know we have your order and it is pending confirmation with the vendor.
4. The order will then be confirmed with the restaurant.
You will receive a second from us once your order has been confirmed with the vendor.
5. Our Customer Care team is available 24/7 for any questions.
(866) ATG- TOGO Via our Chat feature
Questions? Customer Service is available 24/7: 866.ATG.TOGO