1. Energy & Utilities
Business challenge
Northumbrian Water set out to enable industry-leading service for its million customers, reduce operational costs and prepare to enter the wholesale water market.
Transformation
Northumbrian Water seeks to deliver unrivalled customer service, with modern, integrated software solutions. Working closely with IBM® Services™, Northumbrian Water chose Oracle® Customer Care and Billing, delivering crystal-clear customer information, improving efficiency, and reducing operational costs.
“We chose IBM Services because of its strong track record in Oracle implementations. With a deployment of this scale, we knew that it was vital to select an experienced implementation partner, to ensure that we reaped the full benefits of the Oracle technology.” —Judith Lillie, Programme Delivery Manager, Information Services, Northumbrian Water
Business benefits:
80%
reduction in meter read-to-bill time, improving and smoothing cash flow
Increased
customer convenience with flexible payments and streamlined customer engagement
Boosts
automation, saving time and empowering staff to take on more value-add tasks
Northumbrian Water
Uses crystal-clear customer data to enhance service, improve efficiency, and cut operational costs
Solution components
Oracle® Customer Care and Billing
IBM® Services™
Client Name
Northumbrian Water
Company Background
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England under its Northumbrian Water brand, and water services to 1.8 million people in the South East of England under its Essex & Suffolk Water brand.
Business challenge
Northumbrian Water set out to enable industry-leading service for its 4.5 million customers, reduce operational costs and prepare to enter the wholesale water market.
The benefit
Working closely with IBM® Services™, Northumbrian Water chose Oracle® Customer Care and Billing, delivering crystal-clear customer information, improving efficiency, and reducing operational costs.
Pull Quote
“We chose IBM Services because of its strong track record in Oracle implementations. With a deployment of this scale, we knew that it was vital to select an experienced implementation partner, to ensure that we reaped the full benefits of the Oracle technology.”
Judith Lillie, Programme Delivery Manager, Information Services, Northumbrian Water
Solution components
Oracle® Customer Care and Billing
IBM® Services™
Case study Link:
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England under its Northumbrian Water brand, and water services to 1.8 million people in the South East of England under its Essex & Suffolk Water brand.
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