1. WPIC Department of Psychiatry Office of Academic Computing
“IT Support for the WPIC Research Community”
6-WOAC

2. OAC Services Shared Applications Custom Applications
WebDataXpress, SharePoint, Double-data and “Paperless” data entry, SQL Server Reporting Services, …
Custom Applications
Database design, Access front-ends, Performance tasks and subject stimuli, signal analyses, web-based applications, …
Training and Support
Correcting and improving SQL Server views and procedures, tuning Access applications, customizing third-party software, …
Operations
Support for workstations, web servers, file and applications servers, backup, networks, security, third-party software, …

3. Applications Team Jack Doman, Director
Eight staff members with over 80 years total experience
Programming experts in SQL Server, Access, C++, shell, ePrime and many others
Team approach provides code review and re-usable, object oriented development
Programmers sharing development work means there’s no single point of failure
If one is unavailable, another assumes development and maintenance
Code is written under shared standards and naming conventions
Support provided throughout the research project’s life and subsequent analyses

4. WebDataXpress Web-based data entry directly into SQL Server tables
Driver table driven data entry forms automatically created
Customization requires only SQL query skills
Encrypted, fully authenticated, securely behind a firewall
Adapted for “paperless” subject and clinician entry
Custom controls can be developed by OAC staff
Development for tablet and handheld devices

5. SQL Server Reporting Services
SharePoint
Web-based team communication, document management, database system
Integration with existing SQL Server databases
Customization, training and consultation available from OAC staff
SQL Server Reporting Services
Web-based reports directly from SQL Server databases
Parameterized, easily designed reports
Encrypted, fully authenticated, securely behind a firewall

6. Custom Applications Web-based, Windows and LINUX applications
VisualStudio.NET, BASIC, C#, C++, Access, Java, and many others
Utilizing version control
Systems to automatically distribute Access front-end and application updates
Integration with SQL Server and Access databases
Signal analysis and time series data management
Specialized LINUX/UNIX or DOS scripts
Data collection on PDA and other handheld devices

7. SQL Server Database design and training
Redundant (“double”) data entry system
Assures information accuracy
Monitors data entry staff performance
Data change logs
Custom triggers, procedures, functions, views
Automated notifications based on customized database events
Convert tables and databases from Access and Excel to SQL Server
Scheduled execution of custom data processes

8. MRI processing and analyses
ePrime and .Net applications for subject stimuli and response
UNIX/LINUX scripts for data processing
Programs for image file conversions, repairs and analyses
Scripts for image file processing and transfers

9. Training and Support Frontpage, SharePoint, other web design tools
Access applications development and troubleshooting
Microsoft Office
SQL Server and Transact-SQL consultation
Solve SQL errors and performance problems
ODBC to SQL Server and other data sources
Data transfer and re-formatting
Teleform forms design and processing
Implementation of file version control
IT needs and descriptions for grant applications

10. Operations Team Marty Neidig, Associate Director
Seven system administrators and PC specialists with over 65 years experience
Providing all hardware and software support for research (ISD does not)
Our team approach assures coverage regardless of vacations, turn-over, etc.
Trained in the UPMC operating system and networking standards
Skilled at navigating the UPMC firewall and security systems

11. Workstation Services Installation of all new computers
Provide equipment from recycled inventory
Hardware troubleshooting and repair
Facilitate software upgrades
Dispose of obsolete equipment (HIPAA compliant)
Research calls to ISD’s Help Desk are sent to OAC
Support of software such as SAS, SPSS, Photoshop
Manage the Department’s Microsoft licensing
Consult and approve IT purchases
Laptop and wireless broadband card are available to lend to traveling faculty

12. Servers Administer Windows and UNIX/LINUX servers
Servers used for file database, application, web and file transfers
Design and administer high performance clusters for compute intensive tasks
Design and maintain server security
Customized security extensions for databases and file systems
Nightly backup of file shares and databases
“Point in time” database recovery system
Repair and archive Outlook Personal Folders
Performance monitoring and tuning of all servers
Manage disk use, particularly on high-capacity servers

13. Web and FTP services Public web server: www.wpic.pitt.edu
Secure, encrypted and fully authenticated Intranet web services
Intranet web sites for data entry
SharePoint servers for collaboration with groups outside of UPMC’s network
Automated systems for secure data transfer of image and database files

14. Networking, Security and Accounts
Assist user account usage at UPMC and University
Create security groups, used to define permissions, managed by project leaders
Coordinate virtual networks (VLAN) within University and UPMC infrastructure
Negotiate firewall rules to enable secure connections between UPMC and Pitt
Develop UPMC Security Plans to facilitate collaboration with other institutions
Manage network needs for research facility moves and changes

15. Office of Academic Computing
Highly skilled and experienced IT professionals
Stable staff and team-based philosophy means consistent and long-lasting support
Experts in negotiating the UPMC and University networks, firewalls, security plans, purchasing, …
Workstation, server and Intranet support
Custom and shared applications development and maintenance
SQL Server training and support