1. Process design 2 – analysis
Chapter 5
Process design 2 – analysis

2. Figure 5.1 Process design – analysis involves calculating the details of the process, in particular its objectives, sequence of activities, allocation of tasks and capacity, and its ability to incorporate the effects of variability

3. Figure 5.2 'Micro' process performance objectives and process design factors

4. Figure 5.3 Some common process mapping symbols

5. Figure 5.4 Process map for ‘enquire to delivery’ process at stage lighting operation

6. Figure 5.5 The ‘supply and install’ operations process mapped at three levels

7. Figure 5.6 The ‘collect and check’ process mapped to show different levels of process visibility

8. Figure 5.7 Customer experience map of a visit for an X-ray investigation

9. Figure 5.8 Precedence diagram showing the relationship between activities for the computer test and repair task

10. Figure 5.9 Long-thin arrangement of stages for the ‘computer test and repair’ task

11. Figure 5.10 Intermediate configurations for the ‘computer test and repair’ task

12. Figure 5.11 The ‘short-fat’ configurations of stages for the ‘computer test and repair’ task

13. Figure Balancing loss is that proportion of the time invested in processing the product or service that is not used productively

14. Figure 5. 13 Processing time variability in a synchronised process
Figure Processing time variability in a synchronised process. Cycle time will need to accommodate the longest activity time at any of the stages

15. Figure The relationship between process utilisation and number of units waiting to be processed for no arrival time or activity time variability

16. Figure Units arriving at a process with variable arrival times and a constant activity time (10 min)

17. Figure The relationship between process utilisation and number of units waiting to be processed for the variable arrival times in the example

18. Figure The relationship between process utilisation and number of units waiting to be processed for variable arrival and activity times

19. Figure 5.18 The general form of queuing analysis

20. Figure 5.19 Low and high arrival variation