1. Maricopa County and the City of Phoenix -Tina Luke and Mark Carr
Youth Program Models
Maricopa County and
the City of Phoenix
-Tina Luke and Mark Carr

2. Model and Service Locations
Maricopa County – Elements Contract
County Staff handle Outreach, Recruitment, Eligibility, Enrollment, Service Referrals, and Case Management.
Contracted Agencies Deliver Service Elements Including Follow up:
ACYR, CPLC, ResCare and DK Advocates dba ANB Services
Service Locations:
WVCC, EVCC, Tempe, Mesa, Surprise, and Wickenburg.
Itinerant Services also provided at the Peoria Community Center and at the Avondale Rio Salado Adult Basic Education program.
City of Phoenix – Program Contract
Contracted Agencies handle Outreach, Recruitment, Eligibility, Enrollment, Service Provision, Case Management and Follow up.
Service Locations:
ACYR, CPLC, JFCS, and YMCA.
Referrals also come from the following One-Stop Locations: West Phoenix, South Phoenix and North Phoenix.

3. Service Locations

4. Enrollments

5. Home Cities/Towns

6. Participants
(AJC Case Manager 8 Report)

7. Time on Caseload

8. Assessments Maricopa County Basic Skills Ability and Values
Office Proficiency Assessment and Certification (OPAC) Math & Reading Comprehension (60 – 90 Minutes)
Ability and Values
Arizona Career Information System (AZCIS) Interest, Ability and Values Inventory
Occupational Interests
ONET My Next Move Interest Profiler (Holland Codes: Realistic, Investigative, Artistic, Social, Enterprising and Conventional)
City of Phoenix
Basic Skills
Test of Adult Basic Education (TABE) Math and Language (6 – 8 hours)
Ability and Values
Arizona Career Information System (AZCIS) Interest, Ability and Values Inventory
Occupational Interests
RIASEC (Holland Codes: Realistic, Investigative, Artistic, Social, Enterprising and Conventional)

9. Work Readiness Training
Maricopa County
5-Day Optional Employment Academy
Self Awareness and Personal Development: Work Style Inventory, AZCIS Interest Profiler, Carl Jung Personality Profile, Financial Literacy
21st Century Workforce: Salaries, Career Pathways, Trends, Customer Service, Soft Skills, Professionalism, Critical Thinking
Resume: Cover Letters, Accomplishments, Types of Resumes, Job Postings
Interview: Types, Dress, Behavioral Questions
Career Management: Arizona Career Readiness Credential (ACRC) Assessment
City of Phoenix
2-Day Mandatory Work Readiness Workshop
Career Interests, Initiative and Dependability, Identifying Skills, Work and Career Values, Teamwork and Collaboration
Professionalism, Effective Communication, Occupational Goals, Acing the Interview

10. Occupational Skills Training (OST)
Maricopa County
$8, per enrollment
No Established Enrollment Time Limit
Average voucher amount: $5,700.00
Training Program is Customer Choice
*170 Youth Started Training In PY18
* 24% of PY18 Participants
City of Phoenix
$3, per program year
3 year Enrollment Time Limit
Average voucher amount: $2,312.00
Training Program is Limited to In- Demand Occupations
*187 Youth Started Training in PY18
*20% of PY18 Participants
*AJC Case Manager 8 Report

11. Work Experience (WEX) Maricopa County 2019 $11.00 an hour
Up to 400 Hours per enrollment
*124 Youth Started a WEX in PY18
*17% of PY18 Participants
City of Phoenix
2019 $11.00 an hour
2020 $12.00 an hour
200 – 320 hours per program year
*165 Youth Started a WEX in PY18
*17.5% of PY18 Participants
AJC Case Manager 8 Report

12. PY18 Preliminary WIOA Performance As of 7/19/19
MARICOPA COUNTY
PROGRAM YEAR 2018 (YTD)
YOUTH PROGRAM
2nd Quarter Rate
Target
68.50%
Actual
73.63%
4th Quarter Rate
70.00%
65.06%
Median Earnings
Baseline
$4,885.64
Credential Attainment
38.00%
57.07%
Measurable Skill Gains
80.62%
Exceeds
Fails
Meets (90% of Target)
CITY OF PHOENIX
PROGRAM YEAR 2018 (YTD)
YOUTH PROGRAM
2nd Quarter Rate
Target
72.00%
Actual
71.35%
4th Quarter Rate
67.00%
70.79%
Median Earnings
Baseline
$4,247.39
Credential Attainment
55.00%
44.11%
Measurable Skill Gains
41.37%

13. Service Delivery Model Strengths
Maricopa County
City of Phoenix
Multiple Service Delivery Options to Match with Youth
Ability to Respond Quickly to Community Requests
Opportunity to Build Stronger Relationships with Cities and Communities
Can Focus Services on Agencies Who Specialize in that Area
More Oversight of Case Management Staff Working Directly with Clients
Service Providers Located in Phoenix for Large Population of Phoenix Youth Enrolled
More Services Provided at One Location
Agencies Know in Advance their Contract Award Amount to Aid in their Planning

14. Service deliverY model challenges
Maricopa County
City of Phoenix
Youth Referred to Outside Agencies and New Staff for Services
Youth May Need to Access Services at a Variety of Locations
More Work and Paperwork to Manage and Supervise
Keeping up with Changes in Agency Staff and Service Delivery Methods
Agencies Have no Guarantee of Service Levels Which Makes is Difficult for Them to Plan
Youth Limited to Services Provided by the Agency they are Enrolled With
Agencies are Contracted to Provide Comprehensive Services – Not Just the Area they Focus In
Restricted by the Scope of Existing Contracts when Responding to Service Requests from the Community
Less Control Over Staff Interacting Directly with Clients

15. Thank you