1. User Training & Instruction Guide
DEPARTMENT OF
FACILITIES & CONSTRUCTION MANAGEMENT
User Training & Instruction Guide
Robert Watts, Executive Director
Office:
Fax:

2. Frequency of Trainings
The Department of Facilities and Construction Management (FCM) provides quarterly training for all new and existing administrators, faculty and staff:
to instruct them on department policies and
procedures, as well as how to use software and/or
required forms.

3. Campus Communication
The campus is notified of training opportunities via periodic E-Blasts and information cards that have been distributed by campus mail and FCM sponsored events.

4. FCM Training & Informational Services
Instructions included in this presentation, include the following:
1) iService Desk (service requests, work orders, key requests, repair & maintenance needs)
2) Make a Reservation (vehicle requests)
3) Asset Management (Property Management)
*All users receive personal copies of instruction
manuals and forms.

5. iService Desk

6. How to Access iService Desk

7. How to Access iService Desk
Cont…

8. iService Desk Home Screen

9. How to Submit a Request

10. How to Submit a Request Cont…

11. How to Submit a Request
(final step)

12. How to Query a Request

13. How to Query a Request Cont…

14. How to Query a Request Cont…

15. How to Query a Work Order

16. How to Query a Work Order
Cont…

17. How to Query a Work Order
(final step)

18. How to Submit a Key Request

19. How to Submit a Key Request
(final step)

20. Searching Requests and Work
Orders

21. Searching Requests and Work
Orders (results)

22. Facility Manager Approval/
Rejections (for requests)

23. Facility Manager Approval/
Rejections (for requests)

24. Facility Manager Approval/
Rejections (for requests)

25. Facility Manager Approval/ Rejections (for requests) Final Step
Select either approve, reject, or ignore/ and add comments if needed. Then click the submit button.

26. Make a Reservation

27. Fleet Inventory
Transportation rentals available to the campus community are as follows:
(5) - Cars
(2) - SUVs
(4) - Mini Vans
(4) - Vans (12 Passenger)
(4) - Motor Coaches
(3) - Shuttle Vans

28. How to Access Vehicle Reservation
Step 1. Go to JSU home page.
Step 2. Go to the Web Directory --> Click on “F” -->
Click on Facilities & Construction Management
Step 3. Click on “Vehicle Reservation” menu item

29. How to Access Vehicle
Reservation Cont…
Step 4.

30. How to Access Vehicle
Reservation Cont…

31. How to Submit a Vehicle
Request

32. How to Submit a Vehicle
Request Cont…

33. How to Submit a Vehicle
Request Cont…

34. How to Submit a Vehicle
Request Cont…

35. How to Submit a Vehicle
Request Cont…

36. How to Submit a Vehicle
Request Cont… (sample error message)

37. How to Submit a Vehicle
Request Cont…

38. How to Submit a Vehicle
Request Cont…

39. How to Submit a Vehicle
Request Cont…(Payment Method)

40. Selecting a Specific Vehicle

41. Selecting a Specific Vehicle

42. Selecting a Specific Vehicle

43. Selecting a Specific Vehicle
(final steps)

44. Notifications & Reminders

45. Notifications & Reminders
Cont…

46. How to Attach Items To Your
Reservation

47. How to Attach Items To Your Reservation
NOTE: Items that may be attached include …..
Driver’s License
Trip Itinerary
Any other items relevant to the trip

48. How to Attach Items To Your
Reservation (finished screen)

49. Policies & Procedures for Inventory
Asset Management
Property Management
Policies & Procedures for Inventory

50. Inventory Requirements

51. What Forms Are Available?1 2 3

52. Interdepartmental Transfer

53. Requirements for
Interdepartmental Transfer

54. Equipment Disposal Requests

55. Signatures for
Equipment Disposal Requests

56. Direct Delivery

57. Direct Delivery Requirements

58. Stolen or Missing Property

59. Transferring IT Property

60. Property Requirements After
Employee Separation

61. Property Management Software

62. Contact Information