1. ResourcePoint Workflow
ServicePoint 5.2
ResourcePoint Workflow

2. What is the ResourcePoint Module?
The ResourcePoint module is a provider database that contains “operational” provider profiles from the ServicePoint Admin Providers section of ServicePoint.
ResourcePoint can be considered the “White and Yellow Pages” of provider records. ServicePoint end users can use ResourcePoint as a resource directory to find services in the community.
ResourcePoint contains profiles on providers that can be searched for based on name, location, services and more!
*ResourcePoint is the ServicePoint module that interfaces with CommunityPoint*

3. Learning Objectives Common workflow for using ResourcePoint
Searching for Providers
Reviewing Provider Profiles
Searching for Providers using Look Up features

4. Click on the module from the navigation menu
ResourcePoint
Click on the module from the navigation menu

5. ResourcePoint Workflow
Provider Search Results
Search
Elements of Provider Profile
Advanced Options for Search
Code Look Up Features
Using the Taxonomy
Clear
ResourcePoint Workflow

6. Click search to return an alphabetical listing of all providers.
Enter keywords, provider name or words in the provider description in the text box. Click search to display matching results.
Click search to return an alphabetical listing of all providers.
Then, click a letter of the alphabet to narrow the results to the letter.

7. Provider Search Results
Hovering over the Name of a provider will display the Provider Profile.
Click “Show Full Profile” to display the entire provider profile.
Click Exit to return to the search results.

8. Elements of Provider Profile
The full provider profile will display the provider description, contact and location information, the “services provided” and additional information from the provider admin page, including geography served and standards information.

9. Elements of Provider Profile
The provider’s contact and location information will be displayed . Note that (Primary) will appear behind contacts that had been marked as primary on Admin Providers page. Hyperlinks appear in Blue and are interactive with the computers web browser and program.
The user can also click “Map Address” and a display will open with the location.

10. Elements of Provider Profile
Service Information and Services Provided will also display on the provider profile.
Note: “Unavailable Services are displayed in Red”. *This can be changed by checking the “Status of Service” on the Admin Providers – Services Provided Tab.

11. Elements of Provider Profile
Additional Information, including Geography Served, Shelter Information and Standards information displays on the right section of the provider profile.

12. Elements of Provider Profile
Subordinate Providers in the Provider Tree Structure will also appear on the provider profile.

13. Advanced Options for Search
The Show and Hide Advanced Options buttons toggle.

14. Advanced Options for Search
Using Advanced Options, the end user can search for provider records using the following options: City, County, State, Zip Code, Level, ServicePoint Users Only, Service Codes, Target Populations, and ESF Services.

15. There are 3 Lookup options using the AIRS Taxonomy and ESF Code Sets.
Code Look Up Features
There are 3 Lookup options using the AIRS Taxonomy and ESF Code Sets.
Each User must have the taxonomy code set selected in the user profile in order to access the code sets.

16. Using the Taxonomy Lookup Search Select
The Service Code Search screen will open.
Search
Search by Term
Search by Code
Use “beginning with” or “containing” option
Select
The selected code will fill in the text box and code.
Click Search to display Provider Search Results.

17. Clear
Remember to clear search criteria between searches to ensure the maximum display of Provider results.