1. Speaking the language of publishing. Worldwide
Klopotek User Group Webtrace 3.5.3

2. What is Webtrace?
Webtrace is a tool to send and track messages to customer service of Klopotek.

3. Classificatone: bug, change request, question... Status Priority
Search options are:
Classificatone: bug, change request, question...
Status
Priority
Registration Dates

4. Alle items belonging to a customer can be searched for
Sorting is possible on an item number, keyword, component, version, status.

5. The result list can be downloaded to Excel or as HTML

6. Make a new webtrace entry:
Describe your problem and the area where it occurs
Give an example where it can be reproduced
Classify and prioritize it

7. Also attachments can be linked and sent

8. Webtrace Status Model

9. User options:
This is the place to define the recipients of notifications generated by Webtrace

10. Advantage for customers:
Clear overview of the outstanding issues
Quick update on status.
Independent of a client installation
Webtrace can be started from a browser
notification for defined users
User gets notified if there is a remark added.
Lists can be produced
The result of a search can be downloaded to Excel

11. Thank you