1. Supply chain management
Chapter 7
Supply chain management

2. Figure 7.1 Supply chain management is the management of the relationships and flows between operations and processes; it is the topic that integrates all the issues concerning the delivery of products and services

3. Figure 7.2 Supply chain management is concerned with managing the flow of materials and information between a string of operations that form the strands or ‘chains’ of a supply network

4. Figure 7.3 Supply chains management is concerned with the flow of information as well as the flow of products and services

5. Figure 7.4 Taking a customer’s perspective of supply performance can lead to very different conclusions

6. Figure 7.5 Matching the operations resources in the supply chain with market requirements Source: Adapted from Fisher, M.C. (1997) ‘What is the right supply chain for your product?’, Harvard Business Review, March–April, 105–116.

7. Figure 7.6 Explore the potential perception mismatches to understand supplier development needs

8. Figure 7.7 Explore the potential perception mismatches to understand customer development needs

9. Figure 7.8 Typical supply chain dynamics