1. Process Analysis of the VUMC Oral Surgery Clinic:
A Systematic Approach to determining Clinic Access & Efficiency and Space Requirements
Shiv Tumkur & Purnima Patel
Advisor: Doris Quinn
February 15, 2001
BME 273

2. Purpose
VUMC is expanding, and its clinics are finding the need to accommodate increasing demand requirements
Our focus is on the Oral surgery Department of the The Vanderbilt Clinic
By how much does the clinic need to expand its services to provide optimal care?

3. Main Objective
Completion of a Process Analysis of the Oral Surgery Clinic
Process analysis helps to…
Define the daily work of the clinic
Develop a team that matches that work
Determine the optimal use of resources

4. Goals Identify current level of demand for care
Determine the current process of care
Pinpoint opportunities to increase the efficiency
Evaluate patient and staff satisfaction
Prioritize the improvement opportunities

5. Methods Demand/ Capacity analysis Flowcharting current process
Maintenance of a phone log
Gather Clinic Data
Patient and Staff time study
Space analysis

6. Current Work Identifying current Human Resources
Completing activity sheets for all staff
Analyzing the space requirements
Examining clinic data to determine weekly demand for individual doctors

7. Future Work Administer patient time study : 02/26/01
Develop Flowchart of process
Determine the Utilization Rate
Identify overlapping responsibilities

8. Acknowledgements
Dr. Paul King
Dr. Doris Quinn
Umang Dosi