1. Day One: Listening to Learn
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2. Listening Is An essential part of communication Not taught in school
A skill that can be learned
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3. Why is listening a key skill of leadership?
It connects us with others.
It helps us make decisions and solve problems.
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4. “Seek first to understand, then be understood.” — Stephen Covey
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5. Two Parts of Effective Listening
Active listening
Empathetic listening
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6. Active Listening Requires
Rephrasing and checking
Nonjudgmental attitude
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7. Empathetic Listening Requires
Putting the listener in the speaker’s place
Seeing things from the speaker’s viewpoint
Understanding how the speaker feels
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8. Listening in Adversarial Situations
Respond to the listener’s manner.
Create a productive framework with a positive stance.
Cast conversation in a positive light.
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9. Listeners should always strive to create a positive present as opposed to a negative past.
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10. Tips on Giving Feedback
Is it helpful?
Do others want it?
Can it change a behavior?
Is it specific?
Does it describe behavior?
How does it impact you?
Does it contain an “I” statement?
Did the recipient understand what you said?
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11. You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring.
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12. Tips on Receiving Feedback
Seek out feedback.
Listen carefully.
Listen actively.
Listen empathetically.
Monitor your emotions.
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13. Consider feedback to be a gift. It truly is one.
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14. Listening to Learn Effective listening is a learned skill.
Listening is important to relationships and problem solving.
Effective listening is both active and empathetic.
Listening can turn a negative situation into a positive one.
Listening is key to giving and receiving feedback.
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