1. MACE Penn State Great Valley August 22, 2019
Boomerang
MACE
Penn State Great Valley
August 22, 2019
Troy Knott
Certified Coach, Teacher, and Speaker with the John Maxwell Team

2. The Boomerang Principle
A law of cause and effect – whatever you send out into life comes back to you in one form or another.
“what goes around comes around”
“you reap what you sow”
The Boomerang Principle applies internally (to oneself) and externally (to everyone around you).

3. The Boomerang Principle
Internally – As a man thinks, so he is (negative thoughts, self-deprecation, beating oneself up, etc.)
Develop a positive attitude
Develop a growth mindset

4. The Boomerang Principle
Externally – you must give away that which you would most like to receive (help, trust, encouragement, respect, appreciation, etc.)

5. The Boomerang Principle
How does this principle apply at work?
If you want to be surrounded by great colleagues, then be a great colleague
If you want a great team, then be a great team member
If you want to be Appreciated, Valued, Trusted, Respected, Understood, Not taken advantage of
What you toss out, comes back to you

6. The Golden Rule Treat others as you want to be treated
What you toss out, comes back to you
Treat others as you want to be treated
(a good ethical guideline)
The Golden Rule

7. How Do People Want To Be Treated?
They want to be appreciated
They want to be valued
They want to be trusted
They want to be respected
They want to be understood
They do not want others to take advantage of them

8. People want to be Appreciated
To appreciate is to be grateful or thankful for something or someone; it’s an expression of gratitude, not an action of gratitude.
When you are appreciated:
the organization believes you bring something to the table, but you don't have a seat at the table
the organization sees value in what you do, but they don't VALUE you
you play a role, but you are not a star
leaders are happy you are on the team, but they don't feel they need you
more than 70% employees leave their job because of not feeling appreciated

9. People want to be Appreciated
Most people want to excel and achieve; therefore, knowing that what you do matters builds your self-confidence and self-worth
How should we express appreciation?
Begin by thanking people at every opportunity
Give credit to others
Make a point of praising people in the presence of those close to them
“It’s hard for a fellow to keep a chip on his shoulder if you allow him to take a bow.” – Broadway producer Billy Rose

10. People want to be Appreciated
What are ways you can show appreciation to others?

11. People want to be Valued
To value someone means they are important to you
To value someone is to estimate or judge the worth of that person
Valuing others, not for what they can do but simply because they are human beings, is the foundation of ethics
more than 70% employees leave their job because of not feeling valued

12. People want to be Valued
When a man is valued, he is a person worth going the extra mile and competing for
When you are valued:
you are an asset to the company
you are a key part of the success of the company
you are properly compensated for what you bring to the organization
YOU KNOW IT!

13. People want to be Valued
What are ways you can show others you value them?

14. People want to be Trusted
Trust is the firm belief in the reliability, truth, ability, or strength of someone. Think about it: Good marriages, business relationships, and friendships all require trust. Without it, you don’t have open and honest communication, and the relationship can be only temporary. It takes a leap of faith to put your trust in another person, especially someone you don’t know well. “The only way you can make a man trustworthy is by trusting him; and the surest way to make him untrustworthy is to distrust him and show your distrust.” – Henry L. Stinson

15. People want to be Trusted
“Trust is the foundation of leadership. Leaders cannot lose trust and continue to influence others.” – John C. Maxwell
Focus on Integrity, authenticity and discipline.
Integrity – always be honest; be truthful when it hurts; expect honesty in return
Authenticity – be yourself with everyone; don’t play politics, role play, or pretend to be anything you’re not
Discipline – do the right things every day regardless how you feel
The onus is on you to earn trust – start by trusting others

16. To build trust, a leader must exhibit:
The Law of Solid Ground – trust is the foundation of leadership
To build trust, a leader must exhibit:
“Character matters; leadership descends from character”
Rush Limbaugh
Connection

17. People want to be Trusted
What are ways you can show trust in others?

18. People want to be Respected
Respect is:
due regard for the feelings, wishes, rights, or traditions of others
a feeling of deep admiration for someone elicited by their abilities, qualities, or achievements
When others respect you, it gives you dignity and builds your confidence
“The respect of those you respect is worth more than the applause of the multitude.” – Arnold Glasow

19. People want to be Respected
Want to create a more positive working environment? show people respect The respect of a leader gives people the freedom to perform at their best and the incentive to work with excellence.
Treat others as more important than yourself!

20. People want to be Respected
How to earn respect:
Cultivate a positive relationship
extend yourself to them, initiating the relationship. Get to know them as individuals. Find common ground and develop rapport.
Help them be more productive
nothing boosts a relationship like a mutual win. Help them with encouragement, empowerment, resources—whatever it takes. You’ll be helping yourself, them, and your organization.
Develop their potential
it’s one thing to help people for your sake. it's another to help them for their own sake. Help people to become the individuals they were created to be, even if it doesn’t benefit you personally.

21. The Law of Respect – people naturally follow leaders stronger than themselves
Six Qualities that help a leader gain respect:
1. Natural Leadership Ability
leaders cannot rely on talent alone
2. Respect For Others
includes those of less power or lower position
3. Courage
leaders are willing to stand alone
leaders are willing to do what's right
leaders are willing to risk failure, danger, and criticism
4. Success
success is an attracter
people are drawn to accomplishments
5. Loyalty
most of us want instant gratification; loyalty requires steadfastness
6. Value Added To Others
this is the greatest source of respect

22. People want to be Respected
What are ways you can show respect to others?

23. People want to be Understood
To understand is:
to perceive the significance, explanation, or cause of a person
to be sympathetically or knowledgeably aware of the character or nature of a person
We can know a lot about a person and still not really understand them or why they do what they do
“There is a great difference between knowing and understanding. You can know a lot about something and not really understand it.” – Charles Kettering

24. People want to be Understood
Understanding others means extending yourself and meeting them where they are. You must put the burden of connecting on yourself, not on them.
It’s about listening in order to build a relationship with another person
"If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood.“ – Stephen Covey

25. People want to be Understood
How can you help others feel you understand them?

26. People don’t want to be taken advantaged of
Definition: exploiting or tending to exploit; especially unfairly or cynically using another person or group for profit or advantage.
We can cut through almost all the ethical and moral dilemmas of life by observing this principle with others: If anyone could interpret what I do as taking advantage of them, then my actions are probably a bad idea.

27. People don’t want to be taken advantaged of
What does it look like according to Ladders.com?
You never feel good enough – your boss fails not only fails to acknowledge your work, but also has negative feedback. “It is human nature to crave validation so withholding verbal praise is an easy way to control someone. The same holds true if your efforts are always being nitpicked. Living in a state of constant criticism increases anxiety and stress responses.” – Ali Craig
You are always helping others – It is one thing to help out a co-worker who is in a pinch, but if it becomes a weekly situation, then it’s a red flag that you are being taken advantage of.
Your boss never takes responsibility or takes all of it – When your manager refuses to take responsibility for the bad stuff, but always steps up for the praise.

28. People don’t want to be taken advantaged of
What does it look like according to Ladders.com?
You are doing way more than what you’re being paid to do – If your boss doesn’t acknowledge your new additional responsibilities, you are being taken advantage of.
You are always apologizing – If you find yourself always apologizing especially if you are doing it just to ‘keep the peace’ – you aren’t being respected. 
Your ideas are never taken seriously – You spend countless hours brainstorming ideas and you take your time to provide thoughtful, thorough suggestions when your manager requests them … but nothing is taken seriously.

29. People don’t want to be taken advantaged of
What are some signs that you might be taking advantage of someone?

30. In which area(s) could you improve?
I need to tell someone how much I appreciate what they do
I need to show others how much I value them
I need to trust others more
I need to show more respect to others
I need to seek first to understand, then to be understood
I need to stop using people for my own personal gain

31. Remember…
What you toss out,
comes back to you!

32. Troy.Knott@OAKLeadership.com 717.309.8454 www.oakleadership.com
Thank You! Troy Knott Certified Coach, Teacher, and Speaker with the John Maxwell Team