1. Cost Matrix – Internet and Telephone Rates: Discussion
Pat Burns, CSU
Westnet Meeting, UC Boulder
Wednesday, June 22, 2005
9:00 – 10:00 AM

2. Theme “Déjà vu all over again.” Y. Berra
“The future ain’t what it used to be.” – Y. Berra
“What we call progress is the exchange of one nuisance for another.” Havelock Ellis (1914)
June 23, 2005
Cost Matrix - Westnet

3. Outline Westnet history of this topic Survey results and discussion
Cost-based analysis and discussion
Housing
VoIP Discussion
The VoIP “landscape”
VoIP trends
Colorado MNT effort
Discussion
June 23, 2005
Cost Matrix - Westnet

4. Westnet History of This Topic
Cost-based analysis of VoIP in the local environment discussed in February 2001 at ASU by PJB
BYU, BSU, ... – “hats off” to Kelly, Brian, …
kjk announced some time ago that the national discussion was shifting away from cost savings and more toward alternative infrastructures
“Stirred into this presentation” – telephony and data rates
June 23, 2005
Cost Matrix - Westnet

5. Survey Institutional data Telephone rates Data rates
To compare/contrast with telephone rates
See Excel summary spreadsheet
June 23, 2005
Cost Matrix - Westnet

6. Survey Discussion #1 – Charge Back
Who charges back for
Basic Service (BS),
Separately for Voice Mail (VM),
Long Distance (LD),
800 calls,
Other telephony elements?
Who charges back for Internet/Network?
Who does now, how?
Who anticipates networking evolving to chargeback model, sometime in the future?
(Useful chargeback model: monopoly, service that all need, requires significant expertise to operate)
June 23, 2005
Cost Matrix - Westnet

7. Survey Discussion #2 – BS Trends
How many see an erosion in BS?
Faculty/staff?
Students?
Hw many have a centralized mobile/cellular plan for faculty and staff?
How many publish an alternate mobile telephone number in their LDAP?
June 23, 2005
Cost Matrix - Westnet

8. Survey Discussion #3 – LD Trends
Erosion of long distance minutes/revenue
Domestic long distance becoming “free”
Who is considering bundling LD with basic service for a flat monthly fee?
CSU caution if proposed for the residence halls
International LD
Sustains LD revenue at CSU
How are you dealing with Mobile Termination Charges?
June 23, 2005
Cost Matrix - Westnet

9. Survey Discussion #4 – Telephones in Housing
Significant penetration of cell phones - discussion
Student survey indicates > 90% penetration
Anticipate Housing will drop basic service within 1-2 years
Trend to the model of 1 “emergency” telephone per wing-floor
At CSU, Housing will have to make a formal proposal during the P&B process, before doing this
Consider making Housing a deal to retain service as is for much lower rates, e.g. $5/month?
Still problems with E911 services from cellular telephones – who responds and how?
At CSU, only about 50% of double-occupancy rooms have devices connected
But, still lots of 800 minutes from Housing
June 23, 2005
Cost Matrix - Westnet

10. Cost-Based Analysis
Redux of VoIP in the LAN vs. traditional telephony from February 2001
Did not include staffing in the analysis as it is so variable
See updated Excel spreadsheet
Can change any assumption
June 23, 2005
Cost Matrix - Westnet

11. The VoIP Landscape LAN – how many?
VoIP telephones on a “converged” network
Analog gateways, centrally or in buildings
WAN – how many?
VoIP trunking: could be a gateway to a traditional telephone switch or to a VoIP-enabled LAN
For local dial tone
“No bid” on CSU’s network services RFP
For trunks to long distance providers
LD service from a vender, e.g. VoEX
Toll bypass
To specific sites, e.g. I2 SIP.EDU effort
From there to the PSTN (“leaky PBX” model)???
Open source PBXs, e.g. *
Anyone using VoIP phones/trunks as an alternate infrastructure for Disaster Recovery purposes?
June 23, 2005
Cost Matrix - Westnet

12. VoIP Trends Nationally
Household vendors emerging
$25/mo. For local service, unlimited domestic long distance, features (Caller ID, etc.), over another provider’s infrastructure (cable modems, DSL), including 911 services
Still very limited number of providers for aggregated services, e.g. for universities
VoEX
Level3 recently put all services into “suspended animation”
Telcos are evolving to IP backbones, including for voice transport: nationally, regionally and in major metropolitan areas
June 23, 2005
Cost Matrix - Westnet

13. Colorado MNT Effort
In Colorado, DoIT announced plans to implement VoIP as a service over the Colorado MNT Qwest ATM network
Architecture being designed (Cisco lobbied for N2 interactions architecture)
Central, robust VoIP gateway
VoIP trunking
Cited “leaky PBX” as design goal – wow!
Will see if this “pans out” or just “pans”
June 23, 2005
Cost Matrix - Westnet

14. Discussion Of those who have transitioned their environments to VoIP
In the LAN, what have your experiences been? What do your users think? How man 9’s of availability? What about E911? Are there cost savings, and in what capacity?
Any experiences with analog gateways in buildings?
Any transitioned to in the WAN, i.e. trunking? Comments?
How many are contemplating transitioning away from a traditional telephone environment to a VoIP environment?
When, where?
Why, why not?
How many have a centralized cellular provider, managed and billed by Telecom?
Includes students?
Outsourced program?
June 23, 2005
Cost Matrix - Westnet