1. Corporate Learning Course Capstone Session
WELCOME

2. Corporate Learning Course Capstone Session
SAFETY FIRST

3. Corporate Learning Course Capstone Session
Your Staff:
Director –
Facilitators: -

4. Corporate Learning Course Capstone Session
Introductions:
Name,
Squadron Name
Major Duty Assignments
Tenure in CAP

5. Corporate Learning Course Capstone Session
OBJECTIVES:
Broaden Horizons (building off SLS)
Develop understanding of differences between each of us
Prepare for positions beyond Squadron
Higher level, larger, more complex activities & programs
Strengthen / Further Develop Skills
Interpersonal & Teamwork

6. Corporate Learning Course FLWG Guiding Principles
Command Vision:
Train for Response
Succeed in our Response
Excel in our Service

7. Corporate Learning Course FLWG Guiding Principles
Command Mission Statement:
Actively & Professionally support
CAP’s missions, our Country & State
By providing - capable / trained volunteer
force
Motivating members to be strong leaders
& better citizens.

8. Corporate Learning Course FLWG Guiding Principles
Command Objectives:
Strengthen our organizational leadership
Maximize the value we add to Civil Air Patrol, our partners, communities and members.
Sustain a capable, responsive and accountable organization

9. Corporate Learning Course Building Relationships & Trust
Understanding Characteristics & Needs of the Group:
Helps us to Realize & Note :
We have different viewpoints
We do not all think alike
Everyone is unique & a resource
Leads to Improved: Communication / Teamwork / Planning / Harmony and …………….TRUST

10. Corporate Learning Course Building Relationships & Trust
TRUST -- Important?
First Step/Block in Building
Relationships and Teamwork
Especially important w/Volunteers
Builds:
Confidence Generates Enthusiasm, Promotes Participation Strengthens Reliability

11. Corporate Learning Course Building Relationships & Trust
Establishing TRUST:
Begins with Understanding
(Characteristics & Needs of Group)
Know Your C/Ns First!
“Know thyself before seeking to know others”
How - Seek to Know Others (in CAP Environment)?
Welcome Talk (one-on-one)
Biography, Eservices, Level 1 “Summary Conversation”
Show Interest, Enthusiasm – Lots of Questions

12. Corporate Learning Course Building Relationships & Trust
Understand:
We are not all alike (Not all wired the same)
We do not all think the same but……………..
We all can contribute!
Your Job: -
Identify differences…… Find the different flavors/personalities in your Group.
No Group is just Vanilla!
Find the Resource – Use it!

13. Corporate Learning Course Building Relationships & Trust
What About Needs?
Identify and Address
Characteristics will reveal Needs
Fulfilling Needs – Important?
Key to Retention
Promotes Participation
Encourages Growth
Needs Not Addressed?
Loss Interest/Trust/Membership

14. Corporate Learning Course Building Relationships & Trust
As Leader:
Not Knowing & Understanding Characteristics & Needs –
Leads to Frustration, Confusion & Annoyances
Cannot Motivate Group
Will the Job get done?

15. Corporate Learning Course Building Relationships & Trust
Observation Exercise:
Examine - Opposing Characteristics (Do Not Know or Understand the C/Ns of each other)
Observe – 4 Circumstances:
Performing Tasks Gathering Information
Making Decisions Solving Problems

16. Corporate Learning Course Building Relationships & Trust
Performing Tasks:
External Focus Internal Focus
Overview Look Reserved, Inward Looking
Facts, Figures, Events Thoughts, Feelings, Reflections
I always have to ask what he is thinking. Can’t he think for himself?
Why can’t she speak out more? She always has to talk to everyone.
He is such a loner. Why can’t he be quiet and listen more?

17. Corporate Learning Course Building Relationships & Trust
Gathering Information:
Big Picture Viewer Sequential Viewer
General, Overall Step by Step
Open to Alternatives Practical, Detailed
Bogs me down with details Overlooks details, does not read fine print
He always has to be so practical She can be so unrealistic
Stuck in her ways(not broke don’t fix) He always loves new ways

18. Corporate Learning Course Building Relationships & Trust
Making Decisions:
Objective View Empathic View
By - Stepping Back By - Stepping In
Outside/Objective Situational/Empathic
He takes thing too personally She is too analytical
She worries about peoples feelings He doesn't care how I feel
He is always talking about relationships She’s never concerned about relationships

19. Corporate Learning Course Building Relationships & Trust
Problem Solving:
Planner Perceiver
Planned Approach Spontaneous Approach
Meets Deadline in Meets Deadline with
Scheduled Way Rush of Activity
He never makes plans Everything always has to be scheduled
She never finishes anything Why can’t he be more spontaneous
It’s always “perhaps or maybe” Why can’t she just relax?

20. Corporate Learning Course Building Relationships & Trust
Summary:
Our team(s) always mixed
Good Leaders know how to get the best out of their team(s) – Understand Characteristics & Needs
We do not all think the same, but we all contribute
Find the Resources – Use them!
Know Your C/Ns = more effective leader
The first block in building relationships and teams is TRUST…..
Helps Motivate people to “Get the Job Done”!

21. Corporate Learning Course Building Relationships & Trust
"The most important single ingredient in the formula of success is knowing how to get along with people.“
— Theodore Roosevelt

22. Corporate Learning Course Building Relationships & Trust
KNOW YOUR TEAM

23. Corporate Learning Course Capstone Session
BREAK

24. Corporate Learning Course Planning & Decision Making Review
Planning Process Steps:
State objectives
Review Resources
List alternatives
Develop assumptions about alternatives
Choose the best alternative
Develop the plan
Put plan into action

25. Corporate Learning Course Planning & Decision Making Review
Steps in Decision Making:
Identify the problem.
List alternatives.
Select the best alternative.
Implement the chosen alternative.
Evaluate.

26. Corporate Learning Course Planning & Decision Making
Failing to Plan….. is Planning for Failure

27. Corporate Learning Course Planning & Decision Making
Exercise:
Winter Survival !

28. Corporate Learning Course Financial Priorities
Team Exercise
(Working Lunch Period)

29. Corporate Learning Course Financial Priorities
Unit Finance Committee
Task:
$500 grant - distributed & spend in 10 days

30. Corporate Learning Course Allocating Resources
Allocating Resources / Objective:
Implement various components of Planning/Decision Making Module
Organizational Objectives
Judgment/Choice
Urgency/Importance
Criteria/Weight

31. Corporate Learning Course Allocating Resources
Group Exercise:
You are the Wing Command Team
Assumptions:
Wing has:
30 Units / 10 Aircraft
10 Senior Squadrons
10 Composite Squadrons
10 Cadet Squadrons
Units are geographically homogeneous

32. Corporate Learning Course Allocating Resources
Discussion Question:
How will your team assign aircraft?
30 minutes to make your decisions
10 minutes to present your plan

33. Corporate Learning Course Allocating Resources
Steps in Decision Making
Identify the problem
List the Alternatives
Select the Best Alternative
Implement the Chosen Alternative
Evaluate

34. Corporate Learning Course Allocating Resources
TEAM PRESENTATIONS

35. Corporate Learning Course Allocating Resources
Focus of this Exercise:
Practice - Decision Making
Gather & Identify relevant Data / Resources
Examine - CAP Policy/Guidance for Resource Allocation
Focus - Being Responsible Stewards of CAP assets

36. Corporate Learning Course International Air Cadet Exchange
IACE Exercise:
Part One – Planning Team
Develop – Tentative Preliminary Plan

37. Corporate Learning Course International Air Cadet Exchange
IACE Exercise:
Part Two – Command Staff
Evaluate Plan
- Suggestions / Comments /
Recommendations

38. Corporate Learning Course Capstone Session
CAPSTONE SUMMARY:
Develop your Insight (effective teamwork, team building, planning and problem-solving)
Provide tools that develop Leadership Skills
Develop understanding of differences between people
(Characteristics & Needs)
TRUST – First Step - Building Relationships
FLWG Guiding Principles:
Train….for Respond / Succeed ….in our Response
Excel ….in our Service

39. Corporate Learning Course Capstone Session
Thank You!
Need your Evaluations
Picture Taking !