1. Core Processes Appendix A C U S T O ME R S CUS TOMER S Board meetings
Strategy formulation
Understanding our Markets
Management Board
Business Planning - Provision of Resources
Human
Infrastructure
Information
Work Environment
Core Processes
Research and
Development
C U S T O ME R S
Introducing new products
CUS TOMER S
Improvement
Project
Definition
Planning and
Logistics
Improve process
Enquiry and
Order receipt
Fulfilling repeat orders
Appendix A
Monitoring & Measuring

2. Introducing New Products
Product Design
Product testing and validation
Product Sign off
Start Of Production
APQP Team Review
APQP Team Review
Design
Review
Process validation
Team
Formation
Introducing new processes
Project review – milestone review – Management Support