1. Flexible Services iNotice Board
Monthly Performance Summary FY April 2019
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2. STAR Monthly Performance for April 2019
Actual Trips Performed: 9,431 (38%)
Actual Passengers Transported: 10,341
Overall On Time Performance: 92.5%
Scheduled: 57.8%
Appointment Time: 95.8%
Productivity: 1.5
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3. A+ MediTrans Monthly Performance for April 2019
Actual Trips Performed: 8,996 (23%)
Actual Passengers Transported : 9,541
Overall On Time Performance: 91.1%
Scheduled: 54.3%
Appointment Time: 94.4%
Productivity: 2.07
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4. CapitaLand Monthly Performance for April 2019
Actual Trips Performed: 7,469 (37%)
Actual Passengers Transported : 8,217
Overall On Time Performance: 91.1%
Scheduled: 54.3%
Appointment Time: 94.4%
Productivity: 1.9
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5. STAR, A+ MediTrans & CapitaLand Overall Monthly Productivity for April 2019
Total Trips: 25,896
Total Passengers : 28,099
Trip Per Hour: 1.8
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6. STAR, A+ & CapitaLand Space/Passenger Type for April 2019
STAR Transported: ,891 - Ambulatory 6,041- Wheelchair / Scooter, Etc.
A+ MediTrans Transported: 9,605 - Ambulatory 4- Wheelchair / Scooter, Etc.
CapitaLand Transported: ,976 – Ambulatory Wheelchair / Scooter, Etc.
Total : ,472- Ambulatory 6,398 - Wheelchair / Scooter, Etc.
Note: NT trips are not included in Space/Passenger Type report
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7. Total STAR Trips & Passenger Count – FY2019 April 1, 2018 – April 30, 2019
STAR Transported: ,928- Ambulatory 26,886 Wheelchair / Scooter, Etc.
A+ MediTrans Transported: 101,010- Ambulatory 3,351- Wheelchair / Scooter, Etc.
CapitaLand Transported: ,559 - Ambulatory 2,381 - Wheelchair / Scooter, Etc.
Total : ,497 - Ambulatory 32,618 - Wheelchair / Scooter, Etc.
Note: NT trips are not included in Space/Passenger Type report
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8. Total STAR Trip and Passenger Count- FY2020 April 1, 2018 –April 30, 2019
FY18 Total Trips:
STAR: 51,984 (43.%)
A+ MediTrans: 43,291 (35.%)
CapitaLand: 44,798 (41%)
FY18 Total Passengers :
STAR: 59,529 (45%)
A+ MediTrans: 45,216 (40%)
CapitaLand: 46,421 (42%)
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9. Flexible Services Performance Goals
On Time Performance Goal : 97%
Overall On Time Performance (STAR and Taxi)
On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip
Productivity Per Hour Goal : 1.8
Overall Passenger trips per revenue hour (STAR and Taxi)
Total revenue hours operated monthly divided by number of completed trips
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