1. September 2019 Service Changes Public Information Meetings
August 8 & 13, 2019

2. MEETING PURPOSE
Thank you for joining us and participating in this community discussion. The purpose of this meeting is to provide information on the service changes that will take effect on: Monday, September 2, 2019 (Labor Day). Sunday/Holiday schedule operates on Labor Day. Public comment meetings were held on May 16th & 21st.

3. MEETING FORMAT
Be considerate of meeting attendees and COTA staff. Please silence cell phones and other technology. Participants are encouraged to complete comment cards. Please print clearly. Following the presentation, staff will be available to take your comments or feedback.

4. SERVICE CHANGE SCHEDULE
COTA modifies service three times per year – the first Monday of:
January
May
September
September 2019 changes will begin on:
Monday, September 2, 2019
Sunday/Holiday schedule operates on Labor Day.

5. September 2019 Service Changes
TRAVEL TIMES Changes

6. Schedule adjustments
Goal: Improve on-time service by adjusting the scheduled stop departure and arrival times
Frequent Lines
5 W. 5th Ave./Refugee (Weekdays)
23 James/Stelzer (All days time added northbound due to construction detour)
Standard Lines
9 W. Mound/Refugee (Weekdays)
25 Brice (Weekdays)
31 Hudson (Weekdays)
Rush Hour (Weekdays)
72 Tuttle 6

7. September 2019 Service Changes
Seasonal service

8. Zoo bus 2019: End of seasonal service
Labor Day (September 2) is the final day for Zoo Bus service in 2019.
Zoo Bus operates Holiday/Sunday on Labor Day. 8

9. September 2019 Service Changes
Route changes

10. OSUAir: Discontinue service
Goal: Because OSU students utilize AirConnect, COTA will discontinue unproductive OSUAir service.
Next Steps: Increase outreach to OSU student bus pass holders to encourage use of AirConnect. Improve transfer experience between OSU area bus lines and AirConnect in downtown Columbus.
Why? OSU student ridership data shows very low use of OSUAir. Most OSU student pass holders already opt to use AirConnect over OSUAir. 10

11. AirConnect: New downtown Routing
Goal: Improve transfer experience and reduce customer confusion by moving AirConnect to High Street in both directions in downtown Columbus.
New transfer to
Line 102 at
Convention Center. 11

12. Long-Term Detour: Line 51 Reynoldsburg
Goal: Maintain afternoon/evening service quality when Ohio DOT closes the downtown 3rd Street ramp to I-70 for a highway expansion project sometime in late Fall The nearest I-70 entrance to downtown will be Miller-Kelton during the construction closure.
Temporary routing:
From 3rd Street, turn right on Rich St. and then left on S. High St.
Continue on S. High St. to SR 104. Use 104 eastbound.
Exit 104 at James Road to access I-70 and continue over regular route. 12

13. Long-Term Detour: Line 23 at James & Livingston
Goal: Maintain northbound Line 23 service on James Road between E. Livingston & E. Main during a construction project which began July 1. Southbound buses will stay on the regular route.
Temporary Northbound Routing:
Westbound on E. Livingston Ave.
Right on Eastmoor Blvd.
Right on E. Main St.
Left on James Road and continue on regular route 13

14. COTA MicroTransit Pilot
September 2019 Service Changes
COTA MicroTransit Pilot

15. Overview COTA PLUS: Grove city on-demand shuttle pilot
Goal: Address gaps by expanding mobility options through connections to fixed-route system.
Overview
On-demand, COTA-operated service within a defined zone.
Shared trips with multiple pickups and drop offs.
Provide access to new Mt. Carmel Grove City Hospital, Mid-Ohio Foodbank and multiple businesses.
For more info, visit: 15

16. September 2019 Service Changes
COTA Connector card

17. COTA Connector payment system
Target Date for Launch: October 1
Customers will be able to create an account, add funds, and then use either a smart card or a mobile phone app to pay at the farebox.
Both Connector Card and mobile app will be full fare “pay-as-you go” - each tap at the fare box will deduct $2.00 or $2.75 (local or express).
Connector card and mobile will be offered in addition to existing products like paper passes or trip tickets.
Customers will be able to replenish their accounts in person, online at COTA.com, from the mobile app directly (for mobile users), or at one of COTA’s ticket vending machines (capability expected Q4 2019) 17

18. construction-Related
September 2019 Service Changes
construction-Related

19. Short North Streetscape Construction
Goal: Maintain service during construction on N. High Street from Starr Avenue to 9th Avenue through 2020.
Expect delays and temporary stop closures
For more information on the project: columbus.gov/highstreet
Lines affected:
CBUS
Line 1 Kenny/Livingston
Line 2 E. Main/N. High
Line 5 W. 5th Ave./Refugee
Night Owl
Line 102 Polaris Pkwy/ N. High (formerly Line 2L) 19

20. Short North Streetscape Construction
Project Status, as of Spring 2019 20

21. Ongoing construction impacts
Goal: Maintain bus service during regional construction projects.
E. Livingston Ave. between S. High St. and Parsons Ave. (Line 1, Line 4, Line 8)
Short North Phases 3 & 4 from Starr to 9th Avenues (CBUS, Line 1, Line 2, Line 102 (formerly 2L), Line 5, Night Owl)
Cleveland Ave. from E. Long St. to Mt. Vernon – Creative Campus Project (Line 6, Line 9, CMAX)
North Broadway & Olentangy River Road roadway & freeway improvements (Line 32, Line 72)
Polaris Parkway from I-71 to Westerville Rd. improvements (Line 102 (formerly 2L), CMAX)
N. High St. & E. 15th Ave. redevelopment (Line 1, Line 2, Line 102 (formerly 2L), Line 31, Night Owl)
Riverside Dr. & Nottingham Rd. ODOT paving, crosswalk, and ramp improvements from April 11th through late (Line 32, Zoo Bus, Line 73) 21

22. Watch for delays in the following areas
Goal: Inform customers of expected upcoming construction delays.
Hamilton Road from 161 to Morse Road street widening (Line 24)
July 2019
E Main St & McNaughten (Line 2, Line 25)
expected August 2019
Cleveland Ave and 161 (CMAX, Line 35)
expected October 2019 22

23. Follow us
@COTABus