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Despite significant differences in actual waiting times between best and worst performers, patient overall satisfaction is statistically the same based on Northwell Health historical data in 2014, which was the trigger to start this study. ED, emergency department; PG, Press Ganey Bundle. . Despite significant differences in actual waiting times between best and worst performers, patient overall satisfaction is statistically the same based on Northwell Health historical data in 2014, which was the trigger to start this study. ED, emergency department; PG, Press Ganey Bundle. Nancy B Riebling et al. BMJ Open Qual 2019;8:e000458 © Author(s) (or their employer(s)) Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ.
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