1. WORK-RELATED STRESS AND BURNOUT
CHAPTER 13
WORK-RELATED STRESS AND BURNOUT

2. Effects of Stress
Alarm
Resistance
Exhaustion

3. Effects of Stress Stress assessed in 4 levels Environmental
Sociological
Psychological
Biological

4. Perceptions of Stress
Perceptions of events and the subsequent stress responses vary considerably from person to person
“Good” stress and “bad” stress

5. Good Stress vs. Bad Stress
We exert a high level of control over the outcomes of good stresses; with bad stresses, we have little or no control
We experience positive feelings when we process good stress
With bad stress, negative or ambivalent feelings occur

6. Good Stress vs. Bad Stress
Good stress helps us achieve positive goals; no desirable outcomes occur with bad stress
We feel eager when anticipating the work we need to do to process our good stressors

7. Questions for Self-Assessment
Where do I find support?
Which coping methods work best for me?
What tasks cause me to feel pressured?
Can I reorganize, reduce, or eliminate these tasks?