1. Motivational Interviewing for Citizen Advocates:
Partnering for Change with MI
CCL Webinar 4/20/17

2. Motivational Interviewing (MI)
MI is a communication style that fosters collaboration.
Learning objectives:
Learn the four MI skill sets.
Practice MI skills to partner for change.
Use a learning team to expand your skills.

3. Introduction Ph.D. USU, Professional and Scientific Psychology
Professor, U. of Idaho
Clinical Psychologist, trainer/presenter.
Logan Utah

4. Common Mistakes: The Dirty Dozen
Scare
Persuade
Warn
Reason
Argue
Demand
Blame
Lecture
Disapprove
Debate
Guilt-Trip
Common Mistakes: The Dirty Dozen

5. What DOES work? People change when change serves THEIR values.
MI offers tested methods that motivate collaborative action!

6. MI’s skill sets: 3. Core Skills: OARS Open-ended questions
Affirmations
Reflective Listening
Summaries
1. Spirit of MI
Partnership of Equals
Acceptance: empathy, autonomy
Compassion: Caring for them
Evocation: Use their wisdom
4. Evoke Change Talk:
DARN CAT
Desire
Ability
Reasons
Need
Commitment
Activation
Taking Steps
2. Four Processes
Engage: Establish partnership.
Focus: Clarify their agenda.
Evoke: Elicit reasons for change.
Plan: Commit to a plan of action.

7. Breakout Room: Meet Your Learning Team 5 minutes
Introduce yourself.
Describe a “partner” you want to collaborate with: MOC, CCL’er, etc.
What’s your goal with them?

8. The Spirit of MI: PACE Partnership Acceptance Compassion Evocation

9. AAAA
Acceptance: Absolute Worth Accurate Empathy Autonomy Support Affirm Them

10. Attitudes that Interfere with Acceptance (create emotional leakage)
“They” are:
In Denial
Ignorant
Deluded
Uncaring
Evil/Immoral
Stupid
Backward

11. Compassion: Learn and show you care about their values.
News
Their website
Lobby notes
Fellow CCLers
Others?

12. Specific Republican Values
Individual liberty
Eliminating subsidies
Energy freedom
American ingenuity
Economic security
Improving infrastructure
Business/Job growth
Privatization
National Security
Reduced regulations
Market-based solutions
Sustainability
Individual responsibility
Supporting families
Fairness based on effort
Protect taxpayers
Treating people equally
Revenue neutrality
Respect for innocent life
Reducing spending
Patriotism/Nationalism
Conservative leadership
Deference to tradition
Avoid big spending
Avoiding radical changes
Smaller government

13. Evocation
Evoke your partner’s wisdom about change. (Socratic approach.)
People are best persuaded by their own reasons.

14. Visit the Hokey Pokey Clinic
See them as your partner.
Find reasons to like them.
Find common values.

15. 4 minutes at the Hokey Pokey Clinic
Identify something you appreciate about your partner.
Identify 1 or 2 values your partner resonates with.
Individual liberty
Eliminating subsidies
Energy freedom
American ingenuity
Economic security
Improving infrastructure
Business/Job growth
Privatization
National Security
Reduced regulations
Market-based solutions
Sustainability
Individual responsibility
Supporting families
Fairness based on effort
Protect taxpayers
Treating people equally
Revenue neutrality
Respect for innocent life
Reducing spending
Patriotism/Nationalism
Conservative leadership
Deference to tradition
Avoid big spending
Avoiding radical changes
Smaller government

16. The Four Processes Engage, Focus, Evoke, Plan

17. The Four Processes Plan Evoke Focus Engage
Engage: Establish a working relationship.
Focus: Clarify the agenda.
Evoke: Elicit their reasons for change.
Plan: Develop and commit to a plan of action.

18. The Core Skills: OARS

19. To Engage: Use the Core Skills: OARS
Open-Ended Questions
Affirmations
Reflectively Listen
Summarize

20. Open Dialogue with Open Questions
Closed: Will you support CFD legislation?
Open: How much do you know about our bill?
Try the 6 W’s: Who, What, When, Where, Why, and How

21. rather than praise (evaluating)
Affirm Them.
Spotlight their:
Abilities
Strengths
Efforts
Values
Intentions
Use recognition (noting)
rather than praise (evaluating)

22. (paraphrase back to them)
Reflectively Listen
(paraphrase back to them)

23. Offer a Summary Bouquet
Periodically summarize:
The problem as they see it
Options they like and why.
Agreements and follow-up plans.

24. OARS Demo Practice Session: 7 Minutes
Advocate (me) I will tell partner who they are so they can play that role (2 minutes)
Partner: play the role your advocate describes for about 4 minutes.
Observer: (everyone) take 1 minute to:
Give a count of the O’s, A’s, R’s and S’s
Say what you felt worked
Offer one suggestion

25. Breakout Room: OARS Practice
Practice Session: 7 Minutes
Advocate (lobbyist) tell partner who they are so they can play that role (2 minutes)
Partner: play the role your advocate describes for about 4 minutes.
Observer: take 1 minute to:
Give a count of the O’s, A’s, R’s and S’s
Say what you felt worked
Offer one suggestion

26. Engage in Change Talk (Evoke Their Reasons for Change)

27. Evoke Change Talk: DARN CAT
Change talk is talk that argues for change.
It predicts change.
Talk the talk before walking the walk.

28. Increase DARN CAT (Change Talk)
Desire: their wants and desires for change.
Ability: their abilities, and means to change.
Reasons: their reasons to change.
Need: Their need to change.
Commitment: what they say they will do to change.
Activation: willingness to start the change.
Taking Steps: steps they have taken or are taking.

29. Increase DARN CAT (Change Talk) Demo: MOC, Local Leader
Desire: their wants and desires for change.
Ability: their abilities, and means to change.
Reasons: their reasons to change.
Need: Their need to change.
Commitment: what they say they will do to change.
Activation: willingness to start the change.
Taking Steps: steps they have taken or are taking.

30. Breakout Room: Practice DARN CAT
Practice Session: 7 Minutes
Advocate (lobbyist) Ask DARN CAT questions to increase change talk about CFD.
Partner: Play the role of someone who is ambivalent about CFD.
Observer: take 2 minutes to:
Give a count of DARN CAT’s
Say what you felt worked
Offer one suggestion

31. Planning: The Bridge to Action
Summarize and make your ask:
Would you be willing to ____?
Who can we follow up with?
What information would be helpful?
Could we offer you information on ____?
Set the stage for more collaboration!

32. MI’s skill sets: 3. Core Skills: OARS Open-ended questions
Affirmations
Reflective Listening
Summaries
1. Spirit of MI
Partnership of Equals
Acceptance: empathy, autonomy
Compassion: Caring for them
Evocation: Use their wisdom
4. Evoke Change Talk:
DARN CAT
Desire
Ability
Reasons
Need
Commitment
Activation
Taking Steps
2. Four Processes
Engage: Establish partnership.
Focus: Clarify their agenda.
Evoke: Elicit reasons for change.
Plan: Commit to a plan of action.

33. To Master MI: Read the book. MINT website
Conference Workshop (2 hours)
Learning Teams: 2 or more
2 or more people
In Person
Skype
Phone

34. MI’s skill sets: 3. Core Skills: OARS Open-ended questions
Affirmations
Reflective Listening
Summaries
1. Spirit of MI
Partnership of Equals
Acceptance: empathy, autonomy
Compassion: Caring for them
Evocation: Use their wisdom
4. Evoke Change Talk:
DARN CAT
Desire
Ability
Reasons
Need
Commitment
Activation
Taking Steps
2. Four Processes
Engage: Establish partnership.
Focus: Clarify their agenda.
Evoke: Elicit reasons for change.
Plan: Commit to a plan of action.