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Leadership Rounds Status Report
AWEC 20 January 2015
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Questions to Staff Do you have any safety concerns you would like to share? Answers below Concerns Action Plan Responsible Party 1 Standard questions for staff Can you think of an event in the last few days that resulted in prolonged Hospitalization? Have there been any incidents lately that you can think of where a patient was harmed? Have there been any near misses that almost caused patient harm but didn't? What aspects of the environment are likely to lead to the next patient harm? Is there anything we could do to prevent the next adverse event? Are we actively promoting a blame-free culture? Can you think of a way in which the system or your environment fails you on a consistent basis? What specific intervention from leadership would make the work you do safer for patients? What would make the safety Walk Rounds more effective? What AWH administration can do to increase your satisfaction as an employee? What could affect your job satisfaction? We’re going to work on the information you’ve given us. In return, we would like you to tell two other people you work with about the concepts we’ve discussed in this conversation
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51 identified safety issues in total
21 issues addressed and resolved 13 issues with feedback and awaiting resolution 17 issues with no feedback yet
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Date Department Issue Identified Responsibility Action Taken
28/05/2014 OPD Staff not aware about routine procedures e.g. nasal swabs for MRSA Feah (Infection Control) We had the MRSA session with the staff – we are also are in the process of following up the MRSA rescreening patient flow. We will be finalizing the patient MRSA rescreening flow with the committee and with Dr. Ezeldin as well when he comes back from leave. The IPC meeting is on Sunday, so we will present the suggested patient flow Equipment sterilization and usage not appropriate in ENT clinic. OPD Team Issue discussed with CSSD Supervisor and Head of ENT Dr. A. Jabbar. 7/5/2014 ER Improper patient identification by staff Alaa Adult ER Head Nurses were informed to arrange education for ER staff 10/6/2014 Pharmacy Pharmacy labels (with drug dosing) should be changed to images instead of instructions in English, which will make it easier for patients to understand. Rasha Dr Wesam: pictograms project has been established in the See & Treat Pharmacy since September
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2015 Leadership Rounds 5 TEAMS IN ROTATION CORE TEAM
Team for each round
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2015 Leadership Rounds CORE TEAM Ms Ayat Head Risk Management
Dr Ayesha Senior Quality Reviewer Segla Tro A/Medical Manager TEAM 3 Mrs Alison Robertson AED Nursing Mr Ali Muftah Head of Engineering Dr Khalil Salameh Chairman Paediatric Division Mr Ayman Ghanem DON OPD TEAM 1 Dr M. Heidous A/Medical Director Dr Muayad Chairman Ambulatory services Ghadeer Mustafa DON Paediatric Division TEAM 4 Almunzer Zakaria A/AED Quality Ms Parwaneh DON Medical Division Dr Elakkad Chairman Surgical Division Mr Ali Naimat DON Surgical Division TEAM 2 Ms Charlotte Hamilton AED Business Development Dr Amira Deputy Medical Director Dr Nabeel Shaath Chairman Medicine Division Ms. Tamara DON Obs/Gynae TEAM 5 Wilson Ross A/CEO Dr Ezeldin Soaly Chairman Cardiology Division Dr Alloub Chairman Obstetric Division Mr Abu Saifain DON Ambulatory Services
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2015 Leadership Rounds 26/01/2015 Burns Unit Core Team + Team 5
28/01/2015 Adult ED Core Team + Team 1 02/02/2015 CSSD Core Team + Team 2 04/02/2015 6 South Core Team + Team 3 09/02/2015 2 North Core Team + Team 4 11/02/2015 Biomed 16/02/2015 Respiratory Therapy 18/02/2015 Laboratory 23/02/2015 6 North 25/02/2015 Medical Records 02/03/2015 Social Workers 04/03/2015 PED 09/03/2015 OPD General 11/03/2015 OPD Obs/Gynae 16/03/2015 MICU/SICU 18/03/2015 Day Care 23/03/2015 Pharmacy 25/03/2015 3 North 30/03/2015
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Thank you
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