1. Employee Assistance Program Overview and Highlights

2. What is an EAP? Employee Assistance Program
A work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees and immediate family members who have personal and or work-related problems.

3. What is the benefit of an EAP?
Covers employees and their immediate family
Spouse
Children living under your financial care
Safe, healthy, and efficient environment
Home
Work
Improves morale
Improves productivity

4. What is included in your EAP?
24/7/365 toll free number
Total program confidentiality/reporting
Calls answered by qualified professional counselors
Access to phone line as often as needed with no annual restrictions
Appropriate and timely referral services
Quality face-to-face visits with qualified professional counselors
Face-to-face visits per person, per issue, per year covered by employer
Additional visits, if needed, at employee’s expense
Promotional materials

5. EAP assistance services include:
Depression
Job stress
Marital and relationship issues
Harassment
Alcohol/substance abuse
Separation and loss
Balancing work and family
Behavioral addictions
Including: gambling, shopping, video/computer games, exercise, etc.

6. There are 2 types of EAP Calls:
Voluntary calls: Made by the employee or family member to seek help for difficult or challenging situations
Mandatory calls: Employer makes the employee contact the EAP as a result of a documented problem related to poor job performance by the employee or a positive drug or alcohol test result for the employee. The employee is required to contact the EAP as a condition of their continued employment.

7. How does a supervisor know when to make a mandatory referral to the EAP?
Behavior/symptom checklist documentation
Absenteeism/tardiness
Conflicts with co-workers
Increased accidents/decreased productivity
Severity of the problem
Are there employee safety risks?
Is company property at risk?

8. In-Coming Call Sequence …
Employee, spouse and/or dependent calls
Professional answers the call and the discussion of the caller’s problem or issue is addressed.
Master clinician and caller will determine if a face-to-face visit is needed:
If YES…Counselor reviews caller’s needs, then makes a referral to a provider in the caller’s area. If after normal business hours, the referral will be made the next business day. The provider will call the employee to schedule an appointment.
Client pursues treatment referral.
If NO face-to-face is needed, Professional provides phone counseling to defuse situation in meeting the needs of the caller.
Professional invites caller to access the 800 number again if necessary, to resolve the issue.

9. Complete Confidentiality
Confidentiality is the foundation for any effective Employee Assistance Program.
Employee has the right to seek assistance and to know their problems will be kept in strict confidence
Only the employee may reveal his or her treatment
For voluntary contacts to the EAP, no information will be shared with the employer. For mandatory referrals to the EAP, basic information about the referral will be shared with the employer.
Total Program Confidentiality Always!

10. Financial and Legal Counseling
Civil and consumer issues
Personal and family legal services
Business legal services
Tax preparation and consultation
Real estate
Through a contract with a professional national agency, callers are transferred to experts who will provide the employee assistance with many types of legal and financial matters at a discounted rate. Legal issues concerning the employer are not covered.
Criminal matters
IRS matters
Financial matters
Financial services
Estate planning law

11. Wellness program Additional online resource
Health risk assessments
Wellness tools
Confidential with personal login
See handout for account setup registration instructions

12. Wellness program Health Risk Assessments General health Burnout
Diet and nutrition
Emotional health
Fitness
Sleep health
Stress
Cancer prevention
Depression

13. Wellness program Wellness tools include Body mass indicator
Calorie burner calculator
Body weight calculator
Target heart rate calculator
Smoking cessation plans
Back and knee pain action plans
Recommended checkup reference list
Stress management
Substance abuse

14. Employee Assistance Program
Please contact us for any questions about our program.