1. Help Wanted! Solving State Agency Recruitment and Retention Challenges
MISSISSIPPI
Frances Fair RN
Chief Nurse and Licensure Director-LTC/Non-LTC

2. What Just Happened??? Change in CMS Survey Process
Staff anxiety with technology push
Discrepancy between public and private sector salaries
Training time for SMQT
Increase requirements from CMS

3. Shock Waves Rigorous survey schedules Retirements
Resignations- loss of half of survey staff in a two year period
Low surveyor morale and “burn out”
Inability to meet CMS Standards and Quality Measures timely

4. GOALS: Improve surveyor morale Develop TEAM concept
Meet CMS Standards
Improve surveyor morale
Develop TEAM concept
Improve employee retention

5. Action Plan! Aggressive Social Media Campaign
Advertisement in Professional Publications
Attendance at Job Fairs
Improve employee benefit package/pay
Develop Team Concept by establishing “home” districts to decrease travel and overnight survey stays
Hire Contract Staff to assist in meeting CMS survey standards

7. Successes!!! Four Team Survey Districts in the State
A Nurse Manager over each team
Teams make their own schedules
10% increase in Nursing Salaries across state agency
Additional 5% pay increases for experience and 5% for education for new hires
Increase in job applicants across entire state
Increased support of state agency management
Improvement in staff retention
This Photo by Unknown Author is licensed under CC BY

8. Coming together is a beginning. Keeping together is progress.
Working together is success!
Henry Ford

9. C
Thank you!!!!!!!!!!!!!!!!!!!