1. Student Information System Update
From Moodle to Web Advisor - Portal

2. Resource dependency and needs
Main Functions
Improvement Needs
Course scheduling
Registration, add/drop/withdrawal from courses
Bill payment
Financial aid applications/award approvals
Document uploading (I-20’s and VISA)
Admissions and rejection decisions
Grade records/transcripts
account / online course access
Personal information /emergency contacts
Payroll, reimbursements expense records
student status (Honors/Deans List/Athlete/Special Services/Probation/Alumni)
Enrollment lists & none payment rosters
Shared Services Model
Single Point Access & Contact
Advanced Tools Efficiency
Innovation and Relationship
Improved Communication
Improved Resources Accessibility
Improved Continuous Services & Development
Data Analytics Accuracy
Stronger Data Protection
Metropolitan State University depends upon a variety of resources to continue foster service excellence. This is the reason why we are preparing to undergo a major technological change, converting from an established student information system called Moodle to a brand new third-party system called Web Advisor. The Student Information Systems act as portal to a host of different information and often act as the primary location to conduct business with the University. The main functions that drive the current system are:
Course scheduling
Registration, add/drop/withdrawal from courses
Bill payment
Financial aid applications/award approvals
Document uploading (I-20’s and VISA)
Admissions and rejection decisions
Grade records/transcripts
account / online course access
Personal information /emergency contacts
Payroll, reimbursements expense records
student status (Honors/Deans List/Athlete/Special Services/Probation/Alumni)
Enrollment lists & none payment rosters
As the Academic Provost’ Officer and as part of the President cabinet, we have realized the need to enhance and further develop our service quality and accessibility in response to our personal commitment to our community for innovation, new driven technology, and all inclusive advanced services, that will help us improve the bond between our institution and constituents, while in turn aid us to advance the institution’s Mission and vision and values.
We have identified key elements in need of improvement such as:
Shared Services Model
Single Point Access & Contact
Advanced Tools Efficiency
Innovation and Relationship
Improved Communication
Improved Resources Accessibility
Improved Continuous Services & Development
Data Analytics Accuracy
Stronger Data Protection

3. Picture courtesy of: searchmarketingstandard.com
Benefits of new system
Maintain Accurate Data
Improve Information Reports
Engage all Members Campus Wide
Enhance Integrated Services (students/Employees/Retired Personnel)
One Stop Shop
Higher Speed Technology Driven
Increase of Recruitment & Retention
Higher Security Level
In-House Tech Support
Reduced O/T Labor work
Reduced Budget Cost & Added Expenses
Improve Overall Efficiency
Advances Institution Mission, Vision & Values
Picture courtesy of: searchmarketingstandard.com
More information regarding this new system model can be accessed through the Metropolitan State Daily articles:
Business Transformation Process on Track to Improve Services
Business Transformation Process to Create New Shared Service Model
New Technology to Drive Business Transformation Process and Service Features
The new Web Advisor-Portal Student Information System will be provided from a solid and experienced company that is committed to supporting higher education and eager to develop a solid long-term partnership with Metropolitan State University and all of its constituencies. They will provide our institution with a dynamic and user-friendly technology environment that we have been seeking to fulfill our needs.
Prominent benefits of this system are:
Maintain Accurate Data
Improve Information Reports
Engage all Members Campus Wide
Enhance Integrated Services (students/Employees/Retired Personnel)
One Stop Shop
Higher Speed Technology Driven
Increase of Recruitment & Retention
Higher Security Level
In-House Tech Support
Reduced O/T Labor work
Reduced Budget Cost & Added Expenses
Improve Overall Efficiency
Advances Institution Mission, Vision & Values
More information regarding this new system model can be accessed through the Metropolitan State Daily articles:
Business Transformation Process on Track to Improve Services
Business Transformation Process to Create New Shared Service Model
New Technology to Drive Business Transformation Process and Service Features

4. Strategic Plan for transitional support
Information Sessions
Ongoing Webinars
Self Service Online Tutorials
Troubleshooting Online Life Support
In-House, Phone & Remote Tech Support
Unit-focused Topics Assistance
Professional Services Suite
Center of Expertise
Escalation Team for Complex Management Issues
Strategic Partners Support
Consultants Support
As part of our strategic plan to support the new system transitional face, we have stablished an all-level group and individual support training and informational organization task that will be comprised of:
Information Sessions
Ongoing Webinars
Self Service Online Tutorials
Troubleshooting Online Life Support
In-House, Phone & Remote Tech Support
Unit-focused Topics Assistance
Professional Services Suite
Center of Expertise
Escalation Team for Complex Management Issues
Strategic Partners Support
Consultants Support
This should help us cover all areas and hierarchy levels within the institution to provide harmonious access, friendly use and skillful support of the new system, making the transition as smooth as possible.
Picture courtesy of: dandavatigroup.com

5. references
Dowd, A. (2017, March 27). Canvas HI ED552: Administration in Higher Education. Announcements:
Assignment #3 Instructions with Notes and answer FAQ’s. Retrieved from
Penn State University. (2017, n.d.). Canvas HI ED552: Administration in Higher Education. Lesson 11:
Constituencies. Retrieved from